Role overview

Qualifications

High School Diploma/GED is required
Exceptional verbal and written communication skills
Computer literacy with 30+ WPM typing and proficiency in Microsoft Office
Self-starter, reliable, and flexible with hours

Responsibilities

Answer all incoming calls or online inquiries as the initial point of contact, using a company-prepared script to guide customers to the best service solution
Book and dispatch jobs accurately while maintaining CRM accuracy and managing digital leads per SOPs and client playbooks
Conduct follow-up calls to past customers to assess current needs and provide appropriate service or upsell opportunities
Take detailed notes from customer calls and enter them into the system to support field teams and improve scheduling accuracy

Key facts

Remote from: Texas (USA)
Full time
Customer Service Representative (B2B)
English

Hard skills

Outbound Calls ServiceStack House Call Job/Batch Scheduling Residential Electrical Work Online Communication

Other skills

Typing
Microsoft Office
Computer Literacy
Non-Verbal Communication
Customer Service
Empathy
Professionalism
Physical Flexibility
Teamwork
Multitasking
Detail Oriented
Accountability
Results Focused

About the company

Contractor In Charge

Outsourcing & Offshoring

Contractor in Charge helps Plumbing, HVAC, Electrical, and other service companies operate their businesses profitably and efficiently. Business is harder enough but to hire, train, and manage Customer Service, Dispatching, and Bookkeeping/Accounting departments are core skill in any business. Too often the trades operators do not know how to do this. We help our clients simplify their business with trained and skilled full time or part time staff that provide customer service, scheduling and dispatching techs, scheduling maintenance appointments, managing and monitoring leads, cash flow management and accounting services. The goal of Contractor in Charge is to empower business owners to focus on training their field technicians and serving their customers—while being confident that we’re helping them run and grow their business behind the scenes. More information about our services can be found at www.contractorincharge.com. We are ServiceTitan Certified Accounting Coach!

Company details

Company typeStartup

IndustryOutsourcing & Offshoring

Company size11 - 50

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Call Center Agent

The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks.
This role also requires a strong sales mindset, with a focus on converting inquiries into booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking.
This role directly impacts SLA performance, client satisfaction, booking conversion rates, and overall revenue generation. Agents are expected to operate with urgency, accuracy, accountability, and a results-driven, sales-oriented approach.
The Call Center Agent owns not only accurate call handling and booking execution, but also maximizing every inbound opportunity into revenue through effective sales execution.

Who We Are
Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them!

Location: Must live in Alabama, Arizona, Florida, Georgia. Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Virginia

What We Offer:

Competitive salary - starting at $17/hour
Medical Benefits -available after 90 days!
Retirement Savings Plan
Vacation Pay
Paid training
Advancement Opportunities

Responsibilities:

Answer all incoming calls or online inquiries, as the initial point of contact
Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
Conduct service-related, follow-up calls to check in on past customers and assess their current needs
Help the field team by taking detailed notes from customer calls and entering them into our system
Contribute to our company’s culture by being upbeat and hard-working

Requirements:

High School Diploma/GED is required
Self-starter, reliable, flexibility with hours
High level of accuracy and efficiency
Exceptional verbal and written communication skills
Courteous, professional manner, strong customer service skills
Computer literacy and strong typing skills (30+ WPM),experience with Microsoft Office
Excellent multitasking and follow-up skills, with high attention to detail
Excellent interpersonal communication skills on a professional and technical level
Able to work both independently and as part of a team
Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.

Work Schedule:

This entry-level work-from-home job works a flexible schedule depending on business needs.

We are an equal opportunity employer