Role overview

Qualifications

1 year plus experience in voice, semi-voice or non-voice verifications
Minimum UG (10+2 completed through full-time education) and/or full-time diploma from accredited boards
Good communication, active listening, attention to detail and interpersonal skills
Basic Excel knowledge and typing speed of 30 WPM at 90% accuracy

Responsibilities

Conduct voice/semi-voice/non-voice verifications as part of the Verifications team, adhering to SOPs and quality standards
Use basic Excel for data entry and maintain accurate records; ensure typing speed of 30 WPM with 90% accuracy in tasks
Demonstrate strong communication, active listening, and attention to detail; identify and resolve discrepancies by coordinating with team members
Work in a 24/7 shift environment with flexible hours and rotational weekly offs; comply with WFO during normal operations and WFH during training as applicable

Key facts

Remote from: India
Full time
English

Hard skills

Verification And Validation Voice Interaction Educational Assessment

Other skills

Typing
Microsoft Excel
Video Conferencing
Communication
Active Listening
Detail Oriented
Social Skills

About the company

Sterling

Sterling (NASDAQ: STER) is a leading global provider of background and identity services, helping over 50,000 clients create people-first cultures built on a foundation of trust and safety. Sterling’s tech-enabled services help organizations across all industries and regions establish great environments for their workers, partners, and customers. With operations in North America, Europe, the Middle East, Asia Pacific, and Latin America, Sterling conducted more than 103 million searches in the twelve months ending December 31, 2023. Visit us at https://www.sterlingcheck.com/.

Company details

Company typeXLarge

Company size5001 - 10000

Links

Website LinkedIn See all jobs

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Job description

We require 30 Voice/semi-voice/non-voice skilled resources for our Verifications team.

The qualification and competencies required for this position will be:

Experience – 1 year plus
Education – Minimum UG (10+2 passed through full time education) and above / full time diploma from accredited Education boards
Good communication skills, active listening, eye for details, internal personal skills
Basic Excel knowledge
Typing speed 30WPM@ 90% accuracy
Immediate joiners are preferred
This will be a work from office model (WFO). There may be a scope of WFH during the training period. Post the training basis the business needs the work model will be decided
Must have: 120 MBPS Download, 10 MBPS Upload Speed Requirement for Wi-Fi to continue Work from Home

Base location: Mumbai/Bangalore

Shift Timing: It is a 24/7 process, and we will need someone with flexible working hours and rotational weekly off

Joining date: June/July 2025

Compensation Bandwidth to be offered: 4.5LPA + incentives as applicable

Every round will be conducted basis the scores of the previous round and Interview Round includes:

First Round: HR Screening through Video Conference
Second Round: Aptitude assessment and Typing test through Video Conference
Final Round: Business Operations Round through Video Conference

We are looking for talented resources to be a part of our dynamic, encouraging, growth oriented and culturally rich Organization!

Visit us in LinkedIn @ https://www.linkedin.com/company/first-advantage/ to know more!

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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