Pharmacy Technician - Onboarding

A Pharmacy Onboarding Technician performs a variety of administrative duties including prescription order entry, phone triage, billing, and insurance matters.  The Onboarding Tech provides an extra layer of support for our new clients as they begin working with us.  Experience with Framework and Docutrack software is required.

Great New Career Opportunity in Long-Term Care Pharmacy!

Now Hiring – Pharmacy Technician for the Onboarding Team

Hours: Monday-Friday 8:30a-5pCST, OT possible at times

Location: Fully remote

Tarrytown Expocare Pharmacy – We are a long-term care pharmacy that provides specialized care for individuals with intellectual and developmental disabilities throughout the United States. We originated as part of an independent retail pharmacy, Tarrytown Pharmacy, which has been serving the local community since 1941. Through our dedication to provide excellence to our customers, we have grown from a small independent pharmacy to a multi-state long-term care pharmacy solution. If you are hardworking, dedicated and looking for a change in your career, we may have an opportunity for you!

We are proud to offer:

• Competitive compensation
• Comprehensive healthcare benefits
• 401(k) retirement plan
• Work From Home environment
• Paid time off
• An awesome work environment
• Opportunities to advance and grow your career
• And More!

Duties and Responsibilities:

• Accurately and efficiently enter new orders and refill orders
• Properly handle order exceptions such as refill-too-soon, invalid orders, etc.
• Handle inbound and outbound calls with other facilities
• Identify orders that are valid and those that are invalid, and carry out appropriate order entry and workflow
• Adjudicate insurance claims and resolve rejections
• Initiate and follow through on refill requests with prescribers
• Triage and troubleshoot requests from prescribers and customers
• Proactively identify challenges and resulting solutions quickly and follow through on plan of action
• Communicate with prescribers, caregivers, leadership, and peers to work effectively together to meet deadlines
• Achieve or exceed productivity standards in a fast-paced environment
• Stay adherent to Onboarding deadlines and follow through on designated tasks
• Package Tracking via Fedex and Courier Services
• Become familiar with common EMAR programs (Therap, QuickMAR) and coordinate pharmacy transfers
• Perform Facility Training to various audiences to educate on pharmacy processes and online portal

 Required Skills/Abilities:

• Minimum one year experience in a retail or long-term care pharmacy; 3+ years preferred
• Must possess a Texas State Board of Pharmacy Technician License
• Experience with FrameworkLTC and DocuTrack software required
• Excellent verbal and written communication skills and ability to communicate effectively with prescribers, medical staff, caregivers, leadership and peers via telephone and email 
• Ability to meet deadlines and function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• Understands basic pharmacy language needed to interpret prescriptions
• Perform basic pharmacy calculations
• Is available for occasional overtime

Physical Requirements:

• Must be able to withstand long hours of computer screen time
• Repetitive motion deskwork

Tarrytown Expocare is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.