5+ years of experience in quantitative online and digital market research, including competence in research and survey design, sampling, and consultation
At least 2 years of progressive management experience of complex market research operational functions in matrixed environments
5+ years of experience in business environments and 5+ years of project management experience
Managerial knowledge of the department or function with working knowledge of relevant industry issues and basic supervisory skills
Requirements:
Manage team workload and assignment flow to PMs, identifying coverage and additional support as needed
Help manage client relationships for the team’s client accounts and ensure delivery of market research data and services that meet client expectations
Actively monitor and share KPI data with the management team and communicate milestones, hurdles, and trends to internal and external clients as appropriate
Provide timely performance assessments and feedback to staff leaders, recognize performance, and share knowledge and best practices to develop the Client Services team
Job description
Responsibilities
Responsible for the management of their Team Leaders and the project managers under their supervision.
Manage team workload and assignment flow to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed.
Help manage client relationships for the team’s client accounts.
Consistently meet client expectations for delivering market research data and services.
Actively monitor and update the management team with key performance indicator data.
Identify, seek, and provide world-class training for team members in a rapidly changing environment.
Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.
Allocate manageable goals to employees based on team needs, interests, and development needs.
Providing their staff leaders with timely, fair, and measured performance assessments and feedback to foster growth.
Reward and recognize performance as appropriate.
Communicate department and company strategy and direction regularly to teams so they can help drive success.
Share knowledge and best practices within Client Services to develop team members and ensure Dynata Client Services is best in class.
Contributing improvements to existing processes and proposing new process improvement ideas. Communicate with senior leadership on observed trends or other ongoing concerns facing the team that require higher-level involvement for resolution.
Experience
At least 5 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.
At least 2 years of progressive management experience of complex market research operational functions in matrixed environments.
5+ years of experience in business environment.
5+ years project management experience.
Knowledge & Skill
Has managerial knowledge of specific department or function.
Has working knowledge of relevant industry issues.
Has basic understanding of relationships that exist between all relevant groups within the company or related functions.
