Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.
About This Opportunity:As a Member Advocate, you’ll serve as a trusted resource for members navigating healthcare decisions through the Valenz Bluebook platform. You’ll help members better understand healthcare costs, identify quality care options, and maximize available incentives while delivering a supportive, high-touch experience across phone, email, and chat. This role plays an important part in improving member engagement and satisfaction by making healthcare navigation simpler, more transparent, and easier to access.Things You’ll Do Here: - Serve as a trusted resource for members by helping them navigate healthcare decisions, understand healthcare costs, and identify quality care options through the Valenz Bluebook platform.
- Deliver a high-touch, member-focused experience across phone, email, and chat, ensuring every interaction is supportive, informative, and solution-oriented.
- Guide members through provider searches, treatment planning, healthcare pricing comparisons, and available rewards opportunities to support informed care decisions.
- Educate members on incentive programs and explain how selecting Fair Price (Green) providers can help reduce healthcare costs and unlock rewards.
- Support members with account-related needs, including login assistance, access issues, and general platform navigation.
- Collaborate closely with the Member Concierge team to triage more complex cases and ensure members are connected to the appropriate level of support.
- Maintain accurate documentation of member interactions, case details, and outcomes within internal systems.
- Partner with internal teams, including Engagement, Product, and Rewards, to share member feedback and contribute to ongoing member experience improvements.
- Participate in cross-functional meetings and initiatives as a voice of the member, helping identify trends, pain points, and opportunities for improvement.
- Perform other duties as assigned.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.What You’ll Bring to the Team:- 1+ year of experience in customer support, member services, healthcare navigation, call center operations, or another customer-facing role focused on problem-solving and service.
- Strong communication skills across phone, written, and digital channels.
- Excellent customer service instincts with the ability to build trust and create positive member experiences.
- Strong critical thinking, problem-solving, and active listening skills.
- High level of organization, attention to detail, and accountability.
- Ability to manage sensitive information with confidentiality and professionalism.
- Comfortable learning new systems and technology platforms in a fast-paced environment.
A plus if you have…- Experience supporting members, patients, or customers within healthcare, health insurance, benefits, or healthcare navigation environments.
- Experience with Salesforce or similar CRM platforms.
- Bachelor’s degree.
Where You’ll Work: This is a fully remote position, and we’ll provide all the necessary equipment! - Work Environment: You’ll need a quiet workspace that is free from distractions.
- Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
- Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
- Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.
Why You'll Love Working Here
Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.
Benefits
- Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
- Spending account options: HSA, FSA, and DCFSA
- 401K with company match and immediate vesting
- Flexible working environment
- Generous Paid Time Off to include vacation, sick leave, and paid holidays
- Employee Assistance Program that includes professional counseling, referrals, and additional services
- Paid maternity and paternity leave
- Pet insurance
- Employee discounts on phone plans, car rentals and computers
- Community giveback opportunities, including paid time off for philanthropic endeavors
At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
