Logo for Training Resources Group

Client Relationship Manager

Training Resources Group

Role overview

Qualifications

  • Strong background in client relationship management, account management, or customer success with a retention focus.
  • Proven experience managing a portfolio of corporate or education-sector clients.
  • Excellent interpersonal, communication, and negotiation skills.
  • Experience in or familiarity with SMS, LMS, or vocational education/training environments is highly desirable.

Responsibilities

  • Build and maintain strong, long-term relationships with key clients to drive satisfaction, loyalty, and retention.
  • Actively manage a portfolio of accounts, including regular outreach, business reviews, and ongoing needs analysis.
  • Identify at-risk clients early and implement engagement strategies to re-establish value and reduce churn.
  • Collaborate cross-functionally to address and resolve client issues, ensuring timely and effective outcomes.

Key facts

Hard skills

Customer Relationship Management Account Management Customer Success Management Microsoft Dynamics CRM

Other skills

  • Social Skills
  • Communication
  • Negotiation
  • Open Mindset
  • Microsoft Office
  • Time Management
  • Organizational Skills
  • Training And Development
  • Problem Solving
  • Teamwork

About the company

Training Resources Group logo

Training Resources Group

Training Resources Group is made up of a group of passionate people and companies, who develop and market Vocational Education and Training (VET) resources into the Australian VET sector. We focus on creating a WOW experience for our clients through quality products and exceptional customer service and support.

Company details

Company size201 - 500

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

This is a remote position.

Grow your career with Australia's largest training resources provider 
  • Work from the comfort of your own home
  • Be part of a dynamic & successful team
  • Great career progression in a rapidly expanding company
  • No weekend work

Role Overview

We are looking for an experienced and proactive Client Relationship Manager to manage and grow key client accounts, with a strong focus on retention and long-term relationship building. This role is essential in ensuring client satisfaction, maximizing account value, and identifying opportunities to expand the use of our products and services.

Responsibilities:

Reporting to the Customer Success Manager, your responsibilities will include:
  • Build and maintain strong, long-term relationships with key clients to drive satisfaction, loyalty, and retention.
  • Actively manage a portfolio of accounts, including regular outreach, business reviews, and ongoing needs analysis.
  • Identify at-risk clients early and implement engagement strategies to re-establish value and reduce churn.
  • Collaborate cross-functionally to address and resolve client issues, ensuring timely and effective outcomes.
  • Identify opportunities to upsell or cross-sell additional services or features that meet client goals.
  • Support onboarding and training of new clients, ensuring they have the tools and knowledge to succeed.
  • Monitor and report on client health and activity using CRM tools, maintaining accurate and up-to-date records.
Requirements

An ideal candidate for this role will have:
  • Strong background in client relationship management, account management, or customer success with a retention focus.
  • Proven experience managing a portfolio of corporate or education-sector clients.
  • Ability to quickly understand client needs and translate them into actionable solutions.
  • Excellent interpersonal, communication, and negotiation skills.
  • Results-oriented mindset with a proactive and positive approach to challenges.
  • Experience in or familiarity with SMS, LMS, or vocational education/training environments is highly desirable.
  • Proficient in Microsoft Office and CRM platforms (preferably Zoho CRM).
  • Organised, responsive, and capable of managing multiple client accounts effectively.
Key Performance Indicators:

Productivity:
  • Client Onboarding – number of clients successfully onboarded and trained per month
  • Monthly Revenue Achievement – tracks revenue achievements vs revenue goals
Quality:
  • Client Satisfaction Score (CSAT) – clients' satisfaction with the CRM’s support and overall customer experience.
  • Client Retention Rate – percentage of clients who stay with the company after a certain period, indicating long-term satisfaction and product fit.
SLA:
  • Resolution Time – percentage of clients' issues or concerns addressed within SLA.
  • Monthly Follow-Up SLAs – percentage of check-ins or follow-ups with clients completed within agreed timeframe

What’s in it for You?
  • Permanent work-from-home
  • No weekend work  
  • Fast career growth & development with our internal promotion  
  • PHP 100,000 medical coverage for 2 dependents  
  • Dental and optical benefits  
  • Company-provided equipment
  • Virtual games, events, and lunch outs



Salary: PHP 55,000 - PHP 65,000

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

CRM Manager Related jobs

WorldwideCRM Manager

Other jobs at Training Resources Group

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.