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Application Support Engineer, Canada, OEX

Crypto.com

Role overview

Qualifications

  • 2+ years of production support experience preferably within the Banking or Financial Service industry.
  • Experience with UNIX commands, SQLs, and Bash/Python scripting.
  • Strong technical understanding of Linux/Java based systems and exposure to Cloud Technology and DevOps utilities.
  • Service oriented with strong Incident handling troubleshooting skills.

Responsibilities

  • Provide technical support to Sales, Business Users, Institutional and Retail customer base.
  • Identify and resolve production incidents with end-to-end ownership.
  • Take ownership of all release activities and ensure ITIL best practice standards.
  • Monitor and automate application and infrastructure alerts to maintain system stability.

Key facts

Hard skills

Other skills

  • Communication
  • Troubleshooting (Problem Solving)
  • Problem Solving
  • Time Management

About the company

Crypto.com logo

Crypto.com

Cryptocurrency Exchanges & Trading

About Crypto.com Founded in 2016, Crypto.com is trusted by more than 100 million customers worldwide and is the industry leader in regulatory compliance, security and privacy certifications. Our vision is simple: Cryptocurrency in Every Wallet™. Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com. Disclaimers for US Customers: By using this card you agree to the terms and conditions of the cardholder agreement AND FEE SCHEDULE, IF ANY. This card is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Visa U.S.A. Inc. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014. IMPORTANT INFORMATION FOR OPENING A CARD ACCOUNT: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents at any time.

Company details

Company typeLarge
IndustryCryptocurrency Exchanges & Trading
Company size1001 - 5000

Links

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Job description

Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.
Responsibilities
  • Primary responsibility includes but not limited to,
  • User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
  • Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
  • Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations.
  • Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
  • Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.
    •  
    Required Skills
  • 2+ years of production support experience preferably within the Banking or Financial Service industry.
  • Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.
  • Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
  • Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
  • Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
  • Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.
  • Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
  • Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
  • Self-starter and able to quickly pickup new concepts, business areas and technologies.
  • Open to shift work and weekend support.
    •

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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