Client Services Representative

PayTrace by North - Remote

PayTrace by North. Payment and ACH processing, virtual terminals, and more.

The Client Services Representative at PayTrace provides front line support operations for our clients and sales partners to deliver an exceptional customer service experience.

Please note this is an afternoon shift: 12 pm - 9 pm PT (3 pm - 12 am ET)

What you'll do:

• Troubleshoot, diagnose, and resolve technical hardware and software issues.

  • Research questions/issues using available information and resources.

  • Identify and escalate situations requiring urgent attention.

  • Log all help desk interactions via computerized ticketing system (Team Support).

• Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation.

  • Share information with other team members on how problems or issues were solved, and proactively work with team

• Perform PayTrace product training and product demonstrations to end users.

• Maintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments.

What we need from you: 

• A minimum of one (1) year customer service work experience.

• High School Diploma or equivalent required. College degree preferred.

• Competently and confidently interacts with our merchants and sales partners.

• Problem-solver mindset.

• Polished written, verbal, and presentation communication skills.

• Positive team player, group collaborator, and interpersonal communicator.

• Proficient in Microsoft Office and/or Google Workspace and able to quickly learn other relevant programs.

• High level understanding of basic computer components including operating systems, browsers, and peripherals (printers and other attached hardware).

• Flexible and eager to learn and work on diverse tasks as needed.

How to stand out (Preferred):

• Thoroughly understands the payment industry, including knowledge of the industry's structure, VISA and MasterCard interchange qualification, and PCI.

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Hourly Pay Range: $17-$21

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your pay expectations and our full total rewards offerings throughout the interview process.

Who we are:

PayTrace by North, your B2B payments experts, transforms financial and accounting processes to future-proof your business. With advanced payment automation solutions and a user-friendly API, they help B2B companies become more efficient, successful, and profitable. Processing more than $48 billion in payment transactions, PayTrace is committed to providing easy-to-use payment solutions and merchant services, with built-in PCI compliance and security, and 5-star service.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.

To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands