Key Facts

Remote From:

European Union

Category: Service Delivery Manager

Full time

Mid-level (2-5 years)

German, English

Hard Skills

Customer Development Project Coordination Business Communication Business Process Improvement Zoom (Video Conferencing Tool) Slack (Software) Service Level Management Operational Efficiency Project Management Stakeholder Communications +5 more

Other Skills

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Virtual Collaboration
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Timelines
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Professionalism
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Collaboration
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Adaptability
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Multitasking
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Time Management
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Proactivity
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Organizational Skills
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Detail Oriented
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Prioritization

Roles & Responsibilities

2+ years of experience in service delivery, project coordination, customer operations, or a similar client-facing operational role, ideally within a SaaS or digital environment
Fluent in English (speaking and writing); additional European languages are a strong plus (German strongly preferred)
Based within the EU time zone
Experience communicating directly with clients and stakeholders in a professional environment

Requirements:

Ensure clients receive a seamless, high-quality service experience while helping internal teams stay aligned and operationally efficient
Coordinate and manage multiple client projects and moving pieces across internal teams to maintain accuracy and timelines
Provide proactive, responsive updates and communications to clients and stakeholders
Operate effectively in a fully remote, async environment using tools such as Asana, Slack, Zoom

Publitas.com

Media & Entertainment

About Publitas.com

Help online shoppers discover what they love. Sell more. ~50% of shoppers know what they want; they search, select, and checkout. The others? They like to browse, discover, and be inspired. The online store is fine for the first group; however, connecting your brand with the second group requires something more... and that's what Publitas provides. We provide you and your shoppers with an immersive, shoppable experience designed to inspire shoppers while complementing your online store, offline store, and eCommerce objectives. Our customers have reported from 40% to as much as 308% higher conversion rates from their 'just browsing' audience when they viewed a Publitas publication." Over 1800 customers—including leading retailers such as METRO Cash & Carry, Crate & Barrel, and Williams-Sonoma—publish their catalogs online with Publitas to increase their reach and conversion. As employers, we care about people and impact. This means that results matter more than hours spent. We want everyone to work on their own terms and enjoy life as a digital nomad. Travel the globe or simply work from your trusty sofa. You can connect remotely and be fully location independent. If you get more out of your day, so do we! We value every individual and focus on helping you find and improve your strengths and passions. During our hiring process, we make sure you get real working experience in the position you're applying for. You'll go through a sample of challenges and meet your future team members. We like to see ourselves as a diverse and international sports team, where each individual excels in their preferred playing position. To hire the best people with the right skills and cultural fit, we hire across the globe.

Company type: SME

Industry: Media & Entertainment

Founded: 2018

Company size: 51 - 200

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Job description

Ready to own it, build it, and grow it?

About us:

We are Publitas! We’re a remote-first, fast-growing SaaS company helping brands turn static content into digital discovery experiences that drive results.

We’re not about busywork, hierarchy, or hand-holding. We hire sharp minds, trust them fully, and measure success by real results, not noise. If you thrive in autonomy, challenge, and high ownership, you’ll love it here.

At Publitas, we’re looking for a proactive and highly organised Service Delivery Coordinator to support our growing customer portfolio across the EU. You’ll play a key role in ensuring clients receive a seamless, high-quality service experience while helping internal teams stay aligned and operationally efficient.

This role is for you if you…

You have 2+ years of experience in service delivery, project coordination, customer operations, or a similar client-facing operational role, ideally within a SaaS or digital environment
You speak and write fluent English; additional European languages are a strong plus (German is strongly preferred)
You are based within the EU time zone
You have experience communicating directly with clients and stakeholders in a professional environment
You have strong organisational and project coordination skills and enjoy working across clients and internal teams
You care deeply about accuracy, timelines, operational quality, and service delivery standards
You are comfortable working fully remote and async, using tools such as Asana, Slack, Zoom, and other digital collaboration platforms
You are proactive, highly responsive, and able to manage multiple moving pieces without losing structure or quality