Noibu is the leading ecommerce analytics & monitoring platform, purpose-built to help retailers protect and grow online revenue. By unifying site monitoring, experience analytics, and conversion growth opportunities in a single pane of glass, Noibu captures the most important end-to-end shopping data, without the complexity of traditional analytics tools.
Noibu surfaces critical site errors, performance issues, and customer journey friction that block conversions, then ties every insight directly to business impact, session replays, and full technical context. This makes it easy for ecommerce teams to understand why things are happening and what to prioritize, without dedicated analytics headcount.
The result: faster decisions, better collaboration across teams, optimized customer experiences, and revenue growth.
Learn more about Noibu at www.noibu.com.
As Team Lead, Post Sale Solutions Engineering, you'll lead a team of Customer Success Solutions Engineers responsible for delivering technical value to Noibu's customers, maintaining technical buy-in, and driving successful adoption and renewal of our products. This is a true player-coach role: you'll spend part of your time as a Senior Solutions Engineer working directly with strategic customers, and part of your time coaching, mentoring, and developing a high-performing team.
Reporting to the Director, Solutions Engineering & Support, you'll act as a coach, strategist, and senior technical lead for the team, while partnering closely with Customer Success, Product, and Engineering leaders to help shape how our team operates as we scale.
Coach and develop the team. Mentor a team of Solutions Engineers through 1:1s, feedback, and career development — and support hiring and onboarding as the team grows.
Own team performance. Monitor team KPIs (e.g., retention, resolution time, product adoption), run performance reviews, and partner with your manager on goal-setting and improvement plans.
Own the most strategic accounts. Personally lead the technical relationships with our most complex, highest-value customers — driving investigations, strategic conversations, and the technical solutions that keep them growing.
Protect and grow the book. Help the team identify at-risk accounts early, build mitigation strategies, and deepen technical relationships with key customer stakeholders.
Partner cross-functionally. Align closely with CSM Managers on account strategy and act as the team's liaison to Product and Engineering on feedback, testing, and launches.
Stay technically sharp. Maintain deep expertise in Noibu's product, roadmap, and competitive positioning so you can lead from the front on every customer conversation.
Led or formally mentored other engineers, whether as a team lead, senior IC mentor, or manager, and you genuinely enjoy helping people grow.
You're technically strong comfortable with JavaScript, browser dev tools, web technologies, and debugging complex front-end issues. You can hold your own in technical conversations with engineering stakeholders on the customer side.
You're a confident, polished communicator who can simplify complex technical concepts for non-technical audiences and command the room on a strategic customer call.
You're customer-obsessed and commercially aware — you understand how technical adoption ties directly to retention, expansion, and revenue.
You're proactive, organized, and able to juggle player-coach responsibilities without dropping the ball on either.
You're comfortable using AI tools to improve efficiency, reduce workload, and elevate the quality of your output and your team's.
Experience working with ecommerce platforms (Shopify, Salesforce Commerce Cloud, Magento, BigCommerce, etc.) or in the ecommerce analytics/monitoring space.
Background working with session replay, error monitoring, RUM, APM, or experience analytics tools.
Experience supporting renewals, expansion, or gross revenue retention (GRR) targets as part of a post-sales technical function.
Familiarity with Customer Success operating models and KPIs (e.g., gross and net revenue retention, adoption metrics).
Prior experience helping scale a Solutions Engineering function at a growth-stage SaaS company.
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