Location: Primary work location home - Quebec
Duration: Contract until March 1st 2027
Here’s what we do and why we do it:
Simply put, we will work together to simplify businesses' IT with cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here: www.sherweb.com/about/ .
Here’s how you will contribute to the company’s success:
Our team's goal is to be responsible for transforming data into actionable insights that drive strategic business decisions by leveraging the company data lake to create value in a client experience environment. In other words, you will be assign to the support department. This role requires rapid learning and adaptation in a dynamic environment.
Here's what your day-to-day will look like in this role:
- Create new reports, dashboards, indicators, and metrics to track existing and new business needs for the Client Experience Team.
- Contribute to the business objective by providing trends, risks and opportunities in a timely matter to help the business optimize the tickets.
- Collaborate with Executive to understand business objectives and translate them into data requirements.
- Analyze and understand the departments you support to act as the person of reference for questions on insights and data accuracy.
- Propose and recommend improvements in the actual reporting of the assigned departments to enhance the insights generation.
- Share the insights gained from analysis with the company to increase the general knowledge of the company.
- Leverage the Fabric One Lake environment to optimize and transform data for each request.
- Leverage actual and new sources to provide added value insights.
Here's what you need to master and know to get the job:
- University degree in Business Intelligence, Computer Science, or Statistics. Any other combination of education and relevant experience will also be considered.
- Minimum of 3 years of experience in data analysis or statistical analysis.
- Experience in Client Experience, Support.
- Analytical thinkers with a strategic mindset.
- Strong ability to learn new technologies, tools and business domain
- Ability to analyze and make recommendations.
- Good knowledge of Fabric
- Advanced proficiency in BI tools, Power BI, DAX, PowerQuery and other programming languages for querying.
- Ability to thrive in a fast-paced, changing environment.
- Curious, proactive, eager to learn and a strong sense of initiative
- You consider yourself quick-witted and can make decisions promptly.
- Good proficiency in English, both oral and written
Benefits of working at Sherweb
Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.
A fast-paced work environment that adapts to you
- Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal)
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Generous and caring colleagues of various professional and cultural backgrounds
- Opportunity to recommend quality talent from your network through our generous referral program
A flexible total compensation offer
- A base salary ranging between $ 71 330 and $ 101 900 CAD yearly
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- A corporate discount program to help you save at merchants in your community
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Considerable growth opportunities
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year.
At Sherweb, we believe in pay transparency and fairness. The salary range provided is intended to give an indication of what you might expect for this role. However, we recognize that each candidate brings a unique set of skills and experiences. As such, the final compensation package will be tailored to reflect the specific qualifications and expertise of the chosen candidate, ensuring that we remain competitive and equitable in our offerings.
Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.
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