Key Facts

Remote From:

Austria , California (USA)

Category: Operations Manager

Full time

Senior (5-10 years)

English

Hard Skills

Cloud Computing Identity And Access Management Cloud Administration Technical Engineering Project Management Active Safety Supplier Management Privileged Access Management AWS Cloud Services Migration Manager +20 more

Other Skills

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Program Management
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People Management
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Non-Verbal Communication
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Communication
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Time Management
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Problem Solving

Roles & Responsibilities

5+ years of experience in technical operations, IT operations, DevOps, or closely related roles.
Strong understanding of cloud infrastructure (AWS, GCP, or Azure), SaaS administration, and identity/access management (Okta, Google Workspace, etc.).
Proven track record managing vendor and/or client relationships.
Excellent project management skills with ability to run multiple workstreams and communicate effectively with both technical and non-technical stakeholders.

Requirements:

Own day-to-day operations of users on the AdQuick product, build out client support systems, tools, and educational content.
Build and maintain operational processes for onboarding/offboarding, access management, incident response, and change management.
Manage relationships with vendors and agencies and collaborate with engineering and product on technical operations aligned to company priorities.
Develop metrics, dashboards, and reporting to track operational health and identify areas for improvement.

AdQuick

Internet

About AdQuick

Founded in Los Angeles in 2016, AdQuick.com is the leading out-of-home (OOH) advertising platform that makes it easy to plan, buy, and measure every kind of outdoor advertising. With over 1100 media partners spanning all types of OOH media, AdQuick connects advertisers and agencies to OOH media owners anywhere in the U.S. and abroad, including the UK, Canada, Germany, France, and 13 other countries. AdQuick enables data-led OOH media planning powered by robust datasets and proprietary tools, facilitates fast and efficient campaign execution, and provides accurate measurement across every brand objective and campaign KPI. AdQuick was named in the top ten Best Places to Work in 2020 by Los Angeles Business Journal, recognized as the 74th fastest growing company in Inc. 5000 Regionals, and was honored as one of the Inc 5000 fastest growing companies in 2021.

Company type: Startup

Industry: Internet

Founded: 2018

Company size: 11 - 50

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Job description

Location: [Remote] Reports to: [COO]

About the Role

We're looking for a Technical Operations Manager to own the systems, tools, and processes that support our clients. You'll sit at the intersection of engineering, IT, and operations — building and supporting the infrastructure for our client base. This role is part hands-on technical work, part program management, and part customer success.
The right person is equal parts builder and operator: someone who can design a scalable onboarding workflow in the morning, troubleshoot an integration in the afternoon, and present a vendor cost analysis to leadership the next day.

What You'll Do

Own day-to-day operations of users on the AdQuick product, build out client support systems, tools, and educational content.
Build and maintain operational processes for onboarding/offboarding, access management, incident response, and change management
Manage relationships with vendors and agencies
Partner with engineering and product on technical operations with company priorities
Lead or contribute to cross-functional projects: tool migrations, system integrations, automation initiatives
Develop metrics, dashboards, and reporting to track operational health and identify areas for improvement
Handle escalations and resolve operational issues with urgency and clear communication
Document systems, runbooks, and processes so the team can scale

What We're Looking For

Required:

5+ years in technical operations, IT operations, DevOps, or a closely related role
Strong understanding of cloud infrastructure (AWS, GCP, or Azure), SaaS administration, and identity/access management (Okta, Google Workspace, etc.)
Proven track record managing vendor and/or client relationships
Excellent project management skills — you can run multiple workstreams without dropping the ball
Strong written and verbal communication; comfortable working with both technical engineers and non-technical stakeholders

Nice to have: