ServiceNow Developer

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

Software Engineering

Job Qualifications:

Skills:

Agile Methodology, Automation, Role Based Access Control (RBAC), Service Automation, Software Systems

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to apply the latest technology and processes. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate.  Our work depends on a ServiceNow Developer joining our team to design, build, and deploy automation capabilities supporting the federal agencies. 

At GDIT, we foster a people-centric environment. As a ServiceNow Developer, you will be trusted to provide development services to design, build, test, and deploy reporting and workflow/automation capabilities, including integrations leveraging the ServiceNow MID Server for infrastructure and directory service automation. In this role, a typical day will include:

• Eliciting and documenting reporting requirements for custom ServiceNow reports (including filters, groupings, visualizations, and schedules) and customer-defined workflows leveraging MID Server.
• Configuring and building reports and associated dashboards/widgets to present high-visibility platform data.
• Implementing role-based access controls for report visibility consistent with Customer security requirements.
• Validating report accuracy against agreed-upon sample data and expected outcomes.
• Developing and deploying Customer-defined workflows leveraging MID Server to automate infrastructure tasks, such as provisioning Azure Landing Zones and Kubernetes landing zones.
• Automating user account creation and other prioritized infrastructure automation use cases.
• Conducting requirements gathering and documenting technical approaches for every automation workflow.
• Implementing standard operational controls, including approvals, logging, exception handling, and rollback/compensating actions.
• Adhering to Federal Agency ServiceNow Governance, rules, and best practices.
• Collaborating with the Federal Agency ServiceNow team to troubleshoot and resolve issues originating at the core platform level.

Required Skills:

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent experience).
• 8+ years of experience in ServiceNow development and configuration.
• Proven experience leveraging the ServiceNow MID Server for integrations and automation.
• Technical proficiency in designing workflows, Flow Designer, and IntegrationHub.
• Experience with infrastructure automation (e.g., Cloud provisioning or Directory Services).
• Strong understanding of ServiceNow Reporting and Dashboard engines.
• Experience working in an Agile/Scrum development environment.
• Must be able to obtain a Public Trust clearance and meet agency residency requirements.

Desired Skills:

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).
• Experience supporting agencies and opdivs under the Department of Health and Human services (HHS).
• Knowledge of Azure Landing Zones and Kubernetes infrastructure.
• Experience implementing automation with robust exception handling and "compensating action" logic.
• Excellent oral and written communication skills, with a demonstrated ability to communicate complex technical automation logic to non-technical audiences.
• Works well as a team member in a fast-paced and often time-sensitive environment.

The likely salary range for this position is $142,792 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans