Key Facts

Remote From:

California (USA)

Category: Nurse

Full time

Junior (1-2 years)

English

Hard Skills

Electronic Health Record Applications Telehealth Nurse Licensure Compact Triage Care Coordination Aftercare Medical Privacy Escalation Procedures Telecare Clinical Documentation +6 more

Other Skills

•
Non-Verbal Communication
•
Multitasking
•
Teamwork
•
Detail Oriented
•
Empathy

Roles & Responsibilities

Graduate of an accredited nursing program; BSN preferred
Active RN license in California or ability to obtain licensure prior to start date
1+ year of healthcare, clinical, or patient-facing experience
Experience with EMR systems, clinical messaging tools, and Google Workspace; strong written and verbal communication; ability to manage multiple messages and tasks in a fast-paced, virtual care environment

Requirements:

Respond to patient messages and phone calls in a timely, clear, and empathetic manner
Triage patient needs and escalate urgent or complex clinical concerns using Tia protocols
Support provider inboxes, clinical tasks, medication refills, and care follow-up
Communicate lab and imaging results to patients using established workflows; help patients understand next steps and connect them to the appropriate team member

Job description

About Tia

Tia is building a new model for women’s healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike.

About the Role

As a Virtual RN on Tia’s Care Connect team, you will support patients through virtual clinical communication, phone calls, care coordination, and provider inbox support.

You will help patients get timely answers, navigate next steps in their care, and feel supported throughout their Tia experience. This role is a great fit for an RN who is organized, empathetic, comfortable with technology, and excited to work in a fast-paced virtual care environment.

What You’ll Do

Respond to patient messages and phone calls in a timely, clear, and empathetic way
Triage patient needs and escalate urgent or complex clinical concerns using Tia protocols
Support provider inboxes, clinical tasks, medication refills, and care follow-up
Communicate lab and imaging results to patients using established workflows
Help patients understand next steps in their care and connect them to the right team member when needed
Partner with providers, RNs, and care team members to support a high-quality patient experience
Maintain accurate documentation and protect patient privacy in accordance with HIPAA

What You’ll Bring

Requirements

Graduate of an accredited nursing program; BSN preferred
Active Registered Nurse license in California, or ability to obtain California licensure prior to start date
1+ year of healthcare, clinical, or patient-facing experience
Experience using EMR systems, clinical messaging tools, and Google Workspace
Strong written and verbal communication skills, with the ability to communicate clearly and empathetically with patients
Ability to manage multiple patient messages and tasks while staying organized and detail-oriented
Comfort working in a fast-paced, virtual care environment
Flexibility to work evenings, weekends, and holidays as needed
Reliable high-speed internet connection and a quiet, secure workspace suitable for handling confidential patient information

Nice to Have

RN licensure in New York and/or Arizona
Telehealth, primary care, women’s health, or ambulatory care experience
Experience with medication refills, lab results, imaging follow-up, or clinical triage

Work Location

This is a 100% remote role. You must maintain a quiet, secure, HIPAA-compliant workspace and reliable internet connection.

Compensation & Benefits

Tia is committed to pay equity and pay transparency. Compensation for this role will be based on experience, qualifications, location, role leveling, business needs, and market conditions.

The expected compensation range for this role is: $40 - $45 per hour.

You are also eligible for:

Medical, dental, and vision benefits
Paid time off, sick leave, and holidays
License, certification, or continuing education reimbursement
Clinical education resources, such as UpToDate

^{About Tia}

^{Tia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our “Whole Woman, Whole Life” model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform.}

^{We are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women.}

^{About Tia’s Culture}

^{Tia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others. We are looking for people who are energized by building, iterating, asking why, and helping create a fundamentally better healthcare experience for women.}

^{This position may require attendance at company and team off-sites.}

^{Scam Notice}

^{Tia will never ask for payment, gift cards, or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @asktia.com. If something feels off, please contact peopleservices@asktia.com.}

^{Equal Opportunity}

^{Tia is an equal opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.}

^{If you are committed to collaborative problem solving, high-quality work, and making waves in women’s healthcare, we’d love to hear from you.}

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