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Especialista Contact Center / CTI – Salesforce Service Cloud Voice

Grupo TECDATA Engineering

Job description

Nueva oportunidad para perfiles con experiencia en proyectos de Contact Center y soluciones CTI sobre Salesforce.

📍 Modalidad: 100% remoto
💰 Salario: hasta 32K
🗣 Inglés no requerido

🔎 Requisitos:
✔️ 2-5 años de experiencia con Service Cloud Voice en Salesforce
✔️ Experiencia con Amazon Connect como backend de telefonía
✔️ Participación en proyectos end-to-end de Contact Center
✔️ Experiencia en:

  • Routing

  • IVR

  • Colas

  • Skills

  • Enrutamiento

  • Supervisión

  • Analítica y calidad

✔️ Capacidad para traducir necesidades de negocio a diseño técnico

⭐ Valorable:

  • Migraciones desde plataformas legacy o CCaaS hacia Salesforce Voice o Amazon Connect

🛠 Tecnologías principales:

  • Salesforce Service Cloud Voice

  • Amazon Connect

  • CTI

  • Contact Center

  • IVR

  • Routing

  • CCaaS
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