Role overview

Qualifications

3+ years of combined relevant work experience in operations, provider relations, customer service, or a similar enablement field.
Exceptional verbal and written interpersonal skills, with the ability to collaborate cross-functionally and build strong relationships.
Fluency in Google Suite is required.
Proven ability to manage multiple workstreams, implement process improvements, and resolve technical issues with a high degree of autonomy.

Responsibilities

Facilitate live and asynchronous training sessions, manage agendas/invites, troubleshoot technical issues in real time, and track attendance.
Own end-to-end logistics for trainings, ensuring prerequisites, documentation, and system access are completed accurately and on time.
Serve as the primary liaison for providers, delivering high-quality customer service and identifying provider technical pain points to inform mitigations and improve KPIs.
Identify gaps in training workflows and collaborate with Clinical, HR, and IT to design scalable solutions; update and maintain training materials across Salesforce, WorkRamp, Zendesk, and Google Suite.

Key facts

Remote from: United States
Full time
Mid-level (2-5 years)
Operations Specialist
English

Hard skills

Client Services Project Management Developing Training Materials Data-Driven Decision Making Customer Success Management Developing Training Materials Employee Onboarding Applicant Tracking Systems Hardware Support Google Workspace Process Improvement Salesforce Zendesk Learning Management Systems Cross-Functional Collaboration

Other skills

Multitasking
Verbal Communication Skills
Relationship Building
Problem Solving

About the company

Lyra Health

Lyra Health is a leading provider of innovative mental health benefits for more than 2.5 million global employees and dependents and is transforming mental health care by creating a frictionless experience for members, providers, and employers. Using matching technology and an innovative digital platform, Lyra quickly connects companies and their employees — plus spouses and children — to world-class therapists, mental health coaches, and personalized medication prescribing. Leading employers partner with Lyra to deliver tailored, value-driven mental health benefits to their people. With Lyra, benefits leaders can offer employees fast, reliable access to providers who practice evidence-based mental health care treatments. For more information, visit lyrahealth.com and follow us on LinkedIn, Facebook, and Twitter. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Lyra, please go directly to our Careers Page: https://lnkd.in/gKEGj8uy Lyra Health will never ask you to download software, purchase equipment, or pay a fee of any sort to explore employment opportunities with our company. In addition, Lyra will not ask for your personal banking information until you are ready to be onboarded as an employee, which will only occur after several rounds of interviews with our company, the completion of necessary onboarding paperwork, and the issuance of an offer letter for employment. Our recruiting emails come from @lyrahealth.com or @lyraclinical.com addresses and will never originate from gmail.com, yahoo.com, or other commercial email services.

Company details

Company typeSME

Industry

Company size501 - 1000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

The Role

Lyra Health is looking for an Operations Associate II to join our Provider Enablement team to help us grow and scale the core operations of our Therapy programs. This role is a great fit if you are energized by working closely with therapists to enable their success, have a passion for creating frictionless clinical onboarding experiences, possess demonstrated project management skills, and have an eye towards scale. As we move through 2026 and beyond, you will play a pivotal role in ensuring our expanding network is technically supported and operationally ready to provide world-class care.

Core Focus Areas

Core Enablement: Manage high-volume onboarding and training content design/maintenance and rollout for our 1099 and W2 provider networks.

Bend Integration: Support the onboarding operations and the ongoing evolution of the Bend integration within the Lyra ecosystem.

Responsibilities

Training Execution & Technical Facilitation

Lead & Moderate: Facilitate live and asynchronous training sessions, serving as the operational "anchor" by managing agendas, training invites, troubleshooting technical hurdles in real-time, and tracking attendance.
Lifecycle Ownership: Own the end-to-end logistics for the lead-up and follow-on to trainings, ensuring all prerequisites, documentation, and system access are completed accurately and on time.

Provider Advocacy & Support

Primary Liaison: Serve as a primary point of contact for providers, delivering high-standard “customer service.” While our team is designed for scale, you will ensure individual provider requests are met with the high standard key to our success.
Tech Mitigation: Identify trends and patterns in provider technical pain points and support the design of mitigation steps to improve the overall training experience and our program KPIs.

Process Innovation & Collaboration

Operational Optimization: Identify gaps in current training workflows and assist in designing and implementing scalable solutions that address efficiency and improve the provider journey.
Cross-Functional Partnership: Build strong relationships with Clinical, HR, and IT to synchronize training delivery with team needs, mitigating departmental silos and ensuring all enablement materials remain technically and clinically accurate.
System Management: Update and maintain relevant training materials across internal tools, including Salesforce, WorkRamp, Zendesk, and Google Suite, ensuring all data remains an accurate "Source of Truth."

Navigate Ambiguity:

Act as a stabilizing force in a fast-paced environment; comfortably pilot unmapped territory, make data-driven decisions with incomplete information, and adapt strategies as business needs evolve.

Qualifications

Experience: 3+ years of combined relevant work experience in operations, provider relations, customer service, or a similar enablement field.
Communication: Exceptional verbal and written interpersonal skills, with the ability to collaborate cross-functionally and build strong relationships.
Technical Proficiency: * Fluency in Google Suite is required.
- Aptitude for and experience with Salesforce, Zendesk, Gemini, and WorkRamp (LMS) is highly preferred.
- Project Management: Proven ability to manage multiple workstreams, implement process improvements, and resolve technical issues with a high degree of autonomy.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."