Become a part of our caring community
 

The Senior Learning Design Professional analyzes the performance of our Pharmacy teams and prescribes interventions to close performance gaps. If training is the appropriate solution, the Senior Learning Design Professional designs and develops the training and evaluates the outcome. This role will report to the Learning Design Manager.

• Analyzes business processes and metrics to identify performance gaps.
• Uses consultative skills to conduct in-depth needs analysis with clients to determine whether learning solutions are necessary or relevant.
• Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding approach for project components. Work is performed with minimal oversight or direction. Exercises considerable latitude in determining objectives and approaches to assignments.
• Builds partnerships with other internal support teams, such as those who work in facilitation, quality improvement, IT, analytics, process improvement, etc.
• Acts as liaison between the business and these other internal support teams, as appropriate.
• Designs learning interventions for performance opportunities that are due to skill or competency gaps.
• Partners with subject matter experts to obtain input for curriculum and lesson content.
• Writes effective learning objectives aligned to performance objectives, and coordinates performance assessments to measure training's effectiveness back on the job.
• Plans, organizes, and develops training curricula, materials, job performance aids to meet specific training needs.
• Personally develops lesson materials for virtual instructor-led, self-directed, eLearning, and blended learning.
• Ensures implemented learning materials maintain relevance and accuracy to meet training needs - recommending updates and enhancements as determined appropriate.
• Tracks and analyzes the training programs effectiveness by examining learner's satisfaction levels, proficiency testing, and job performanc improvement.
• Provides guidance to facilitators, coordinating and leading Train-the-Trainers and maintaining an open feedback loop with the facilitation team.

NOTE: This role does not facilitate classes. This is not an instructor role.

This role is Remote KY - Must be willing to work EST hours.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree and/or 6+ years of experience in either performance consulting or instructional design
• Proficiency designing and developing materials for instructor-led, self-directed, eLearning, and blended learning, whether synchronous or asynchronous
• Proficiency in Articulate 360 software and Captivate.
• Prior experience working in a consumer-centric company, working in a function related to learning
• Prior demonstrated capability leading projects and/or teams
• Experience analyzing business metrics and performance goals with a focus on developing learning strategies
• Must be passionate about contributing to an organization focused on continuously improving consumer experience
• Strong communication, organization, and customer service skills.

Preferred Qualifications

• Master's Degree in one of the following areas: Learning and Performance; Education; Human Resources, Organizational Design or related field. Experience working in a health care or insurance setting
• Familiarity with Pharmacy business
• Proficiency in Adobe Creative Suite Proficiency with Assima and Call Simulator
• Proficiency in Leaming Management Systems (LMS) preferably Cornerstone on Demand

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$71,100 - $97,800 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 05-31-2026

About us
 

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.