Elsevier
Information Technology & Services
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About Our Team
Intelligize, a LexisNexis® company, is a leading provider of best-in-class web-based research tools designed to empower legal, compliance, corporate, and advisory professionals to navigate complex SEC filings and regulatory disclosures with confidence. As part of LexisNexis Legal & Professional and RELX, we combine deep domain expertise with advanced analytics and AI-driven insights to help law firms deliver faster, more accurate, and more strategic client outcomes.
About the Role
As part of the Intelligize Sales Operations Team, the Solution Consultant is responsible for cultivating and maintaining excellent client-facing relationships with Intelligize subscribers. In a primarily post-sales role, the Solution Consultant will maintain regular contact with a medium-large book of business and make sure adoption, retention and overall client satisfaction is consistently achieved.
Responsibilities:
Conduct general and targeted product review and perform specified research consultation (both in-person and virtual) for a curated subscriber list of ~200+ accounts
Provide comprehensive customer service to existing users, including by not limited to: light technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting
Identify potential new users, new practice area opportunities and other elements of enhanced product adoption
Partner with sister products on the LexisNexis side, including collaboration for multi-product initiatives
Work closely with development teams to provide customer-centric levels of feedback regarding the design and implementation of product enhancements
Partner with the Sales Organization on retention strategies and best practices for the overall Customer Experience
Technical tracking of all activity via CRM tools
Adoption of workflow management tools including but not limited to: CoPilot, PowerAutomate, Salesforce, ChatGPT 5, Gong, and proprietary workflow solutions.
Cultivate and maintain exemplary working relationships with user base and ultimately support the Intelligize NPS and retention goals.
Qualifications:
Bachelor’s Degree required. MLS, JD or other advanced degree preferred
Industry knowledge of Securities disclosure and regulation highly favored
Experience performing simple and complex research assignments
Ability to speak/teach in front of groups (of varying sizes) in a live or video setting
Excellent verbal skills relevant to all levels of professionals; with emphasis on the ability to identify needs and connect those to solutions
Familiarity with CRM tools, including SalesForce, Tableau, PowerAutomate, others.
Familiarity with communications tools including Outlook, Zoom, Teams and others
Comfortable with, and able to learn, new technologies and tools, including but not limited to AI products and processes.
Ability to travel up to 15% of the time as client needs dictate
Work in a way that works for you
We promote a healthy work/life balance across the organization. We will help you meet your immediate responsibilities and your long-term goals.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.


U.S. National Base Pay Range: $49,200 - $82,100. Total Target Cash Range: $75,700 - $126,300. Geographic differentials may apply in some locations to better reflect local market rates.

Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.


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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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