Enrollment Adviser

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Position Title:

Enrollment Adviser

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Adm & Rctmt Coord II

Job Duties:

The Office of Online & Professional Learning Resources (OPLR) is seeking an Enrollment Adviser (EA) to join its student recruitment team. This team works collaboratively with multiple Universities of Wisconsin campus partners participating in the UW Online Collaboratives and UW Flexible Option programs. The prospective student audience is mainly comprised of non-traditional, online students seeking either a degree program, certificate, or individual courses.

The EA will be responsible for proactively following up on leads generated through marketing campaigns, using various channels to recruit online students to collaborative and flexible option degree programs and certificates. The EA represents OPLR to prospective students with the goal of attracting and advising a qualified student body to meet recruitment goals and guide prospective students through the application process in a student-centered way.

The Enrollment Adviser’s work is performed using technology that engages prospective students mainly via phone, email, text, and conferencing software (both Teams and Zoom). All communications with prospective students (outside of the occasional in-person education fair) are conducted through these various modes.   

Key Job Responsibilities:

• Recruit online prospective students who inquire about OPLR supported degree programs, certificates and online courses
• Follow-up on leads generated through the marketing department, meeting identified metrics for contacts, advising calls, and follow through to application
• Use prescribed recruitment plan to contact leads at various stages in the recruitment cycle, assist in determining fit and eligibility, and update student records accordingly
• Provide excellent customer service and advising to prospective students; respond to inquiries with accurate information about programs and processes and execute seamless handoff to admissions
• Collaborate with colleagues in marketing, admissions, program management, and student services to obtain up-to-date information, provide colleagues with feedback from prospective students, and work through individual student situations
• Serve as the primary EA for several programs – attend monthly program meetings, co-present virtual information sessions, maintain internal documentation, and keep the team abreast of changes
• Maintain up-to-date knowledge of all program offerings
• May attend occasional off-site education fairs in representation of some or all program offerings

Compensation:

Required Qualifications:

• Bachelor’s degree

• Minimum one year of work experience in recruiting, customer service, advising or comparable field

• Excellent oral, written, and active listening communication skills with ability to match message delivery to audience needs in a virtual environment

• Proficiency in MS Office Suite (MS Word, Excel, Power Point and Outlook)

Preferred Qualifications:

• Knowledge of customer relationship management systems, Salesforce preferred

• Knowledge of higher education and/or college admissions and recruitment

• Demonstrated knowledge of recruiting life cycle and best practices with motivational interviewing

How to Apply:

To ensure full consideration, please submit application materials as soon as possible. Applicant screening will begin immediately and be ongoing through 11:59 pm, Monday, June 1, 2026. However, applications may be accepted until the position has been filled. 

Contact Information:

Questions may be addressed to: Shelby Buchanan, HR Manager: Shelby.Buchanan@wisconsin.edu.

Accommodation Request

If you need to request an accommodation because of a disability, you can find information about how to make a request by contacting uwshr@wisconsin.edu. 

 

Criminal Background Check and Reference Check Policy

This offer of employment is conditional pending the results of a criminal background check and a reference check process that includes questions regarding employee misconduct, sexual violence, and sexual harassment. If you have prior work history within the past 7 years with the Universities of Wisconsin, your personnel file will also be reviewed for employee misconduct. If the results are unacceptable, the offer will be withdrawn or, if you have started employment, your employment will be terminated.

 

Employment Authorization

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on, before, or after the effective date of appointment.   

 

Confidentiality

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7). 

Benefits Information

Universities of Wisconsin employees receive an excellent benefits package. To learn more about the benefits package, review the Faculty, Academic Staff & Limited Appointees  or University Staff   Please see this link for total compensation information: Universities of Wisconsin Health & Retirement Contributions Estimator to provide you with total compensation information. 

Clery Act information 

The Universities of Wisconsin provides statistics on campus crime in its Annual Security Report.  For more information on university campus statistics see https://www.wisconsin.edu/compliance/clery/.

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.