Patient Financial Senior Counselor

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 

Job Title:

Patient Financial Senior Counselor

Department:

James | Precert and Financial Counseling

Scope of Position 

Financial Counselor III provides advanced financial counseling and support to patients with complex financial needs, offering expert guidance on insurance coverage, medical costs, and financial assistance programs. The role manages challenging patients, mentors junior staff, and serves as a departmental resource while collaborating with clinical and revenue cycle teams to reduce financial barriers and ensure timely access to care.

Position Summary

The Financial Counselor III provides advanced financial support to patients by conducting comprehensive financial assessments, explaining complex cost and insurance scenarios, and assisting with applications with Medicaid, disability programs, charity care, and other specialized assistance. The role manages escalated, high-risk, and sensitive patients requiring expert knowledge of insurance rules, prior authorizations, billing processes, and multi-payer coordination.

The Financial Counselor III collaborates closely with clinical teams, management, pharmacy, and medication assistance program to resolve financial barriers, secure medication access, and ensure timely completion of all required documentation. In addition, the position prepares estimates for complicated procedures, establishes patient payment plans, participates in cross-departmental initiatives, and ensures full compliance with hospital policies, payer requirements, and regulatory standards. 

Minimum Qualifications

Career Roadmap: High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 2 years of relevant experience required. 4-6 years of relevant experience preferred.

Career Roadmap:

FUNCTION: Finance

SUB-FUNCTION: Revenue Cycle - Financial Counseling

CAREER BAND: Individual Contributor - Technical
CAREER LEVEL: T3

Additional Information:

Location:

Remote Location

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.