Premium Service Manager

Ready to lead the “white glove” customer experience at Team Global Express?

We’re looking for a confident, customer-obsessed leader to step into the role of Premium Service Manager driving exceptional service for our highest value Freight customers.

This is a standout leadership opportunity where you’ll manage a specialist team delivering proactive, high-touch support, lead senior customer conversations, and work closely with Sales, Operations and offshore partners to ensure premium customers get the service they expect every time.

What You’ll Own

• Lead and develop a high-performing Premium Service Consultant team.

• Deliver a proactive, reliable and commercially aware service experience.

• Be the senior escalation point for complex customer issues.

• Partner with Sales and Operations to translate demand into service readiness.

• Work with offshore vendors to plan for peaks, manage capacity and lift performance.

• Drive continuous improvement and smarter service delivery models.

• Represent TGE in customer forums with confidence and credibility.

What You’ll Bring

• Proven leadership experience in Customer Service / Customer Experience.

• Strong stakeholder influence and customer-facing confidence.

• Experience working with offshore/outsourced service partners.

• Sharp operational mindset with a passion for service excellence.

• Calm under pressure, strong communicator, and solutions focused.

Why This Role?

Because premium customers matter—and this role leads the team that protects revenue, strengthens relationships, and delivers the TGE brand promise where it counts most.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.