Key Facts

Remote From:

Full time

English

Hard Skills

Return-to-Work Management Care Management Portfolio Management Workers' Compensation Claims Medical Science Employee Engagement Customer Complaint Resolution Policy Enforcement Stakeholder Communications Claims And Litigation Management

Other Skills

•
Record Keeping
•
Time Management
•
Administrative Functions
•
Communication
•
Adaptability
•
Active Listening
•
Teamwork
•
Proactivity
•
Detail Oriented
•
Empathy
•
Relationship Building

Roles & Responsibilities

Strong communication skills to build relationships with a variety of stakeholders
Strong customer service focus with the ability to thrive in a fast-paced environment
Passion for delivering positive outcomes and experiences for customers
Ability to listen and understand customer needs to support recovery and return to work

Requirements:

Manage a portfolio of workers' compensation claims while supporting customers through their recovery journey
Build and maintain positive relationships with injured workers, employers, medical providers and other stakeholders
Communicate regularly with customers and stakeholders to provide updates and ensure a positive experience
Maintain accurate claim records, prepare documentation and complete administrative tasks within required timeframes

EML Group

Insurance

About EML Group

At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support.Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference.We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back.

Company type: Large

Industry: Insurance

Founded: 2018

Company size: 1001 - 5000

Website LinkedIn See all jobs →

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Brisbane, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively finalise workers compensation claims and manage a portfolio of claims in accordance with EML's guidelines, policies and procedures for our National Self Insurance business unit.

This will be a permanent, full-time position based in the Brisbane office, with flexibility to work from home once fully trained.

YOUR RESPONSIBILITIES

Manage a portfolio of workers compensation claims while supporting customers through their recovery journey.
Build and maintain positive relationships with injured workers, employers, medical providers and other stakeholders.
Communicate regularly with customers and stakeholders to provide updates and ensure a positive experience.
Maintain accurate claim records, prepare documentation and complete administrative tasks within required timeframes.
Work collaboratively with your team to achieve positive return-to-work outcomes and deliver exceptional customer service

ABOUT YOU

Strong communication skills to build relationships with a variety of stakeholders
Strong customer service focused background with the ability to thrive in a fast-paced environment
Provide excellent customer service with a passion about delivering positive outcomes and experiences.
Effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

Ready to apply?

APPLY

Share ·