National Account Manager

National Partnership Manager - Hospitality Sector

Salary: £45,000 per annum depending on experience plus car/allowance, company bonus & pension

Hours: Full-time, 40 hours per week (Monday to Friday)

Location: Cannock - National travel required 

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. 

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• Eligible for an annual performance bonus

• 25 days of annual leave 

• Choice of company car or car cash allowance

• Access to our company pension scheme

• One paid days leave every year to volunteer and support your community 

• Ongoing training and development opportunities, allow you to reach your full potential

What you'll be doing;

• Secure, deliver & drive efficiencies and project delivery for our hospitality sector stakeholders.  

• Acquire and use contract performance data to provide the insight that drives further opportunities and areas of focus. 

• Building, developing and delivering on KPIs / SLAs to drive a continuous improvement agenda.

• Own the client relationships end-to-end, adopting contractual and P&L responsibility.

• Innovate - developing and delivering on environmental and resource management contract activity, staying ahead of sector best practice and legislation.

• Define and develop the customer strategy, generating growth in revenue and producing individual Account Management Plans for each client within the defined portfolio.

• Maintaining a Salesforce pipeline to manage and measure business growth, business development and contracts at risk.

• Managing customer contract expectations and service level agreements / key performance indicators.

• Facilitating the cross-sell of resource management solutions from all relevant Veolia group activities.

• Deliver the strategy and ensure the customer journey is implemented, and become the expert on the customer in terms of industry trends, commercial outlook and the customer’s business objectives.

• Manage customer renewals and account development in accordance with internal governance and approval processes, maintain customer metrics as required, and communicate to all key stakeholders.

• Ensure debt levels are managed within each account’s commercial terms and support invoice dispute resolution.

What we're looking for;

• Account Management experience, being able to work with a high level of autonomy. 

• Previous experience operating within cross-functional teams. 

• The ability to self-organise and prioritise workload with regular support from line manager, having excellent time management skills and being well organised

• Used to meeting targets and deadlines and able to manage a high volume of low-level queries at one time will also be required

• A high level of influencing and negotiation skills, with an innovative, solution focused approach and good levels of commercial acumen.

• An understanding of the waste management industry would be advantageous, as would understanding sustainability and an interest in global resource management.

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.