The role
We are looking for a Technical Product Manager to lead the evolution of internal operational products and workflows within the Customer Experience organization at Nebius.
Customer Experience at Nebius includes Solutions Architects, Cloud Support, Professional Services, and other customer-facing technical teams helping customers successfully operate AI/ML workloads on our cloud platform.
As Nebius continues to scale globally, our ability to scale Customer Experience depends on building efficient internal products, workflows, and automations — not only growing the team.
In this role, you will own internal CX products and operational workflows end-to-end: from feature request intake and problem validation to solution design, delivery, adoption, and impact measurement. You will work closely with Customer Experience leadership, Engineering, Product teams, Sales, and Support organizations to identify operational bottlenecks, improve workflows, and drive development of internal tooling and automation platforms.
We are looking for someone who understands that product management is not about managing incoming requests, but about managing products as systems: defining vision, goals, workflows, success metrics, and ensuring that delivered solutions are actually adopted and effective in practice.
You’re welcome to work from our Amsterdam office or remotely from any location within the EU.
Your responsibilities will include:
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Define product vision, goals, success metrics, roadmap, and adoption strategy for internal Customer Experience products.
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Own the roadmap and evolution of internal products, workflows, and operational tooling.
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Drive initiatives that improve operational scalability, reduce manual overhead, and standardize execution across CX teams.
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Manage the full lifecycle of feature requests and operational improvements: intake, triage, prioritization, solution design, rollout, and validation.
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Partner with Customer Experience stakeholders to identify workflow gaps, operational bottlenecks, and automation opportunities.
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Work closely with Engineering teams to deliver internal systems, integrations, automations, and process improvements.
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Improve operational visibility through dashboards, reporting, and workflow tracking.
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Ensure delivered solutions are adopted in real workflows and provide measurable operational impact.
We expect you to have:
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5+ years of experience in Product Management, Technical Program Management, Operations, or related roles in cloud, SaaS, or infrastructure environments.
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Strong product mindset with experience building or improving internal tools, workflows, or operational platforms.
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Experience working with engineering teams on technical systems and integrations.
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Ability to identify operational inefficiencies and turn them into scalable solutions.
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Strong organizational, analytical, and stakeholder management skills.
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Experience with Jira, Confluence, and workflow management systems.
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Fluent English.
It will be an added bonus if you have:
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Experience with AI/ML infrastructure or cloud platforms.
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Background in Customer Experience Operations, Support Operations, or Professional Services Operations.
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Experience with workflow automation and operational analytics.
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Familiarity with feature request management and internal product enablement.
