Key Facts

Remote From:

Brazil

Category: System Engineer

Full time

Senior (5-10 years)

Portuguese

Hard Skills

Help Desk Support Observability Incident Management Information Technology Infrastructure Library Application Monitoring Performance Analytics Environmental Control Patch Management Change Management ServiceNow +10 more

Other Skills

•
Troubleshooting (Problem Solving)
•
Communication
•
Leadership
•
Teamwork

Roles & Responsibilities

Experience in supporting critical production applications
Experience with N2/N3 support and advanced troubleshooting
Experience with incident analysis and problem management
Knowledge of monitoring, logs, and observability

Requirements:

Provide N2/N3 support for digital applications, performing advanced troubleshooting and analysis of critical production incidents
Attend and manage tickets via ServiceNow
Participate in and lead crisis rooms (war rooms)
Monitor applications, integrations, infrastructure, and performance

Compass.uol

About Compass.uol

Compasso UOL is a Brazilian technology company owned by the UOL Group, which offers technology services, and provides state-of-the-art solutions, contributing to the digital transformation of its customers so they can become leaders in its sectors of activity. Compasso UOL is a company that cultivates people's talent and use state-of-the-art technologies such as Agile Development, Multicloud, Data&Analytics, Cyber Security, Artificial Intelligence/Machine Learning, APIs/Microservices, IoT and others, providing technology and knowledge that help customers in building digital solutions that enable the transformation and evolution of their business.

Company type: XLarge

Founded: 2018

Company size: 5001 - 10000

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Job description

JOB DESCRIPTION

RESPONSIBILITIES AND ASSIGNMENTS

Atuar no suporte N2 e N3 de aplicações digitais;
Realizar troubleshooting avançado e análise de incidentes críticos em produção;
Desenvolver correções e apoiar a estabilização dos ambientes;
Atender e gerenciar tickets via ServiceNow;
Participar e conduzir salas de crise (war rooms);
Apoiar deploys, validações técnicas e estratégias de rollback;
Monitorar aplicações, integrações, infraestrutura e performance;
Executar análise de causa raiz (RCA) utilizando logs, métricas e traces;
Atuar em conjunto com times de desenvolvimento, arquitetura, infraestrutura e fornecedores;
Garantir a saúde do ambiente produtivo e acompanhar GMUDs (changes);
Propor melhorias de observabilidade, resiliência e estabilidade operacional.

REQUIREMENTS AND QUALIFICATIONS

Experiência com sustentação de aplicações críticas em produção;
Vivência em suporte N2/N3 e troubleshooting avançado;
Experiência com análise de incidentes e gestão de problemas;
Conhecimento em monitoramento, logs e observabilidade;
Experiência em ambientes de alta disponibilidade;
Vivência com ITIL, gestão de incidentes e mudanças;
Experiência com ServiceNow;
Conhecimento em deploys, rollback e suporte pós-implantação;
Capacidade de atuação em ambientes críticos e salas de crise.

Become a Compasser, be part of AI/R.

Compass UOL is a global firm and part of the AI Revolution Company, together transforming organizations using Artificial Intelligence, Generative AI, and other of today’s most advanced technologies.

We equip our team with proprietary and external AI-driven tools to design and build digital-native platforms, integrating cutting-edge technologies and enabling companies to innovate, transform their businesses, and drive success in their markets.

To achieve this, we attract and develop the best talent, creating opportunities that enhance people’s lives and highlight the positive impact of disruptive technologies.

We empower borderless talent and promote knowledge and opportunities in the latest market trends, driving significant personal and professional growth.

Join us and be part of the AI-driven revolution.

Ready to apply?

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