Key Facts

Remote From:

Africa

Category: Customer Success Manager (CSM)

Full time

Mid-level (2-5 years)

English

Hard Skills

Account Management Customer Success Management Account Management Customer Relationship Management Referral Marketing Microsoft Business Intelligence Customer Engagement Strategy Region Management Meeting Facilitation Client Services +1 more

Other Skills

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Sales
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Relationship Management
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Social Skills
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Proactivity
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Communication

Roles & Responsibilities

SaaS background; IT experience is a plus
Excellent command of the English language
2–4 years of account management or sales experience
Experience managing accounts in a regional territory

Requirements:

Report to the regional manager and manage accounts in the region
Actively reach out to clients and guide best practices of the Convene software
Develop and maintain relationships with existing accounts in the region and identify upsell opportunities and referrals
Record client interactions via CRM, attend weekly/monthly meetings, and be amenable to face-to-face meetings with clients

Azeus Systems Limited

About Azeus Systems Limited

=== Careers === Philippines - http://www.linkedin.com/pub/careers-azeus/19/781/282 === About Us === Azeus Systems Limited is an IT solutions provider with 20 years of experience in successfully delivering IT solutions to various clients in the public sector. Azeus operates in the United Kingdom, Hong Kong, and the Philippines, and is a public company listed on the Singapore Exchange. It has successfully delivered more than 300 systems to over 60 government departments and public authorities in Hong Kong and the United Kingdom. As a result, we have gained expertise and experience in system and product development and enhancement, integration, and support and maintenance. To comply with project requirements of public sector organisations we employ recognised methodologies, processes and practices in the IT industry. Azeus is proud to be a catalyst of change by delivering innovative and flexible solutions for the public sector. Azeus has been appraised at the highest level (Level 5) of the Capability Maturity Model Integration(CMMI) since 2003. As the de facto standard for assessing and improving software processes, CMMI accreditation at this level signifies high quality of products and services as well as successful delivery of our solutions in a methodical manner. CMMI also guarantees that quality and success are predictable and can be replicated every time.

Company type: SME

Industry:

Founded: 2018

Company size: 201 - 500

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Job description

Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.

Visit azeusconvene.com for more information.

Responsibilities:

Report to the regional manager
Able to manage accounts in the region
Able to actively reach out to the clients and guide best practice of our software
Develop relationship with existing accounts in the region
Find creative ways to upsell to client, generate referrals
Attend weekly / monthly meetings and report regularly
Record clients' interactions via CRM
Amenable to do face to face meeting with clients

Qualifications: