Join a team that helps create unforgettable travel experiences by ensuring every detail behind our trips run seamlessly!
As a Customer Support Consultant, you’ll provide administrative support to our Sales and Product teams. You’ll handle varied tasks such as updating trip bookings, responding to requests and maintaining accurate customer records. You’ll assist in confirming accommodation and transfers, while working closely with our global teams.
Using your strong attention to detail, you’ll constantly ensure that important booking details are not overlooked. You’ll also effectively liaise with suppliers when required and update new product information. Your excellent communication and coordination will ultimately contribute to exceptional customer service!
This is a full-time permanent position, where you will work in our office in Colombo, Sri Lanka. To provide the best experience for our people, this role would operate in our office with the opportunity to work from home on occasion.
Some of the experience you’ll bring may include:
- Minimum 1-2 years’ experience in a similar position, preferably in travel/ customer service
- Comfortable with using systems
- Competent with MS Office tools including Excel
- Highly proficient verbal and written English skills
- Excellent organizational skills and able to prioritize multiple tasks
- Outstanding time management and ability to work well under pressure
