Senior Technical Consultant - ServiceNow ITAM

We are seeking a highly skilled Technical Consultant – ServiceNow with strong expertise in IT Asset Management (ITAM), including HAM/SAM implementations, asset lifecycle management, integrations, and CMDB alignment. The ideal candidate will have 5+ years of hands-on ServiceNow experience with a strong understanding of ITAM processes and platform capabilities. 

This role is primarily focused (70–80%) on ITAM, including Hardware Asset Management (HAM), Software Asset Management (SAM), asset governance, and integrations, while exposure to ITSM, CMDB, and other modules will be considered secondary. 

• Lead the implementation and optimization of ServiceNow ITAM solutions, including HAM and SAM modules.  

• Configure and maintain asset lifecycle processes including procurement, receiving, inventory, allocation, transfer, and disposal.  

• Collaborate with stakeholders to gather business requirements and translate them into scalable ITAM solutions.  

• Design and implement integrations with third-party systems such as procurement tools, SCCM, Intune, JAMF, and discovery tools.  

• Ensure accurate asset data management and alignment between CMDB and asset records.  

• Configure and manage software normalization, reconciliation, and license compliance processes.  

• Develop workflows, business rules, client scripts, Script Includes, and integrations to support ITAM use cases.  

• Perform data audits, health checks, and governance activities to maintain high-quality asset data.  

• Support SAM Pro/HAM Pro implementation activities including content library updates and license management processes.  

• Troubleshoot and resolve issues related to asset management processes, integrations, and platform customizations.  

• Participate in Agile ceremonies including sprint planning, backlog grooming, and delivery activities.  

• Support ITSM and related ServiceNow modules as secondary responsibilities when required.