HR Operations Generalist

The HR Operations Generalist position is perfect for a self-starting HR professional who thrives on making an impact across day-to-day people operations as well as broader people initiatives. The ideal candidate will be empathetic, detail-oriented, and confident in navigating a variety of situations with discretion and sound judgment. You’ll bring a proactive mindset and a commitment to creating a people-first experience at every touchpoint. At Placemakr, we’re reimagining where life happens, and you’ll help make that possible for the people who make it happen. 

This role will be remote-first, but working hours should align with either the Eastern or Central time zones to most effectively support our team members and Placemakr business needs.   

What You’ll Do 

• Maintain accurate and confidential records within the HRIS system (ADP Workforce Now). This includes entering new hires, job changes, termination data, and uploading supporting documents into the system. 

• Manage orientation and on-boarding processes for new team members, including background screening management, I-9 completion, and benefits enrollments. Coordinate with cross-functional teams to deliver an exceptional first-day experience. 

• Manage the off-boarding process for departing team members, including post-employment documentation, exit surveys, and final pay. 

• Support in administering all company benefit plans, especially helping to ensure that all team members are aware of and have access to their benefits. 

• Provide support in the administration of the company’s leaves of absence and reasonable accommodations programs, working closely with our Director, HR Operations & Total Rewards. 

• Be the primary backup for payroll processing, including weekly and bi-weekly payroll runs, updating employee records, bonus/incentive pay, tracking pay exceptions, and ensuring benefit changes are accurately recorded. 

• Maintain monthly scorecard program for our property team members and their leaders. 

• Assist in the communication, interpretation, and upkeep of the team member handbook, contributing to the development of new policies as needed. 

• Assist with employee relations investigative matters as needed. 

• Support audits, reporting, and documentation related to employment compliance. 

• Support or facilitate training programs related to employee relations, compliance, harassment prevention, and manager best practices. 

• Manage the People Experience Team inbox, providing the primary support for day-to-day questions from team members. 

• Additional duties and responsibilities, as assigned. At Placemakr, this phrase isn't a catch-all, it's the way we work. 

What It Takes 

• Bachelor’s degree in human resources, business administration, or a related field, or equivalent work experience in lieu of a bachelor’s degree   

• 3+ years’ experience in a related HR role 

• A working knowledge of U.S. employment laws and HR best practices    

• Strong foundational knowledge of the Microsoft suite of tools, including Teams, Outlook, PowerPoint, Excel, Word and SharePoint. Experience with the Power Automate tools is a plus. 

• Bi-lingual (Spanish) strongly preferred 

• Excellent interpersonal and organizational skills 

• Prior experience in adapting to new technologies with an interest in creating workflow automations and working with AI 

• Proactive ownership & problem solving. You are comfortable taking on aligned tasks, fully owning them, and independently driving them to conclusion with a solution-oriented mindset. 

• The ability to exercise exceptional judgement including escalating when appropriate   

• A high level of curiosity, with the ability to multi-task, organize and prioritize effectively in a high-growth, ever-changing environment. 

• A champion of our Community Norms who embodies them constantly. You Own It. You Make It Better. You Treat People Right.