Key Facts

Remote From:

Malaysia

Category: Customer Care Representative

Full time

Entry-level / graduate

, English

Hard Skills

User Feedback Customer Retention Customer Interaction Management Customer Relationship Management Cross-Functional Collaboration Business Partnering Continuous Improvement Process Client Services Transaction Processing (Computing) Online Communication +1 more

Other Skills

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Troubleshooting (Problem Solving)
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Customer Service
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Problem Reporting
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Professionalism
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Non-Verbal Communication
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Adaptability
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Time Management
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Teamwork
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Proactivity
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Empathy
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Social Skills
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Self-Motivation
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Problem Solving

Roles & Responsibilities

Bilingual proficiency in Mandarin and English (spoken and written) to support customers across markets.
Strong communication, problem-solving, and interpersonal skills with a customer-first, professional, empathetic approach.
Ability to handle inquiries and troubleshoot issues via calls, live chats, and emails, delivering accurate information promptly.
Experience coordinating with internal departments and external partners to resolve requests within agreed timelines and maintaining service quality standards.

Requirements:

Address inquiries, resolve concerns, and provide timely support across phone, live chat, and email channels while maintaining a professional, customer-focused experience.
Gather and relay valuable customer feedback to relevant departments to help improve products, services, and the overall customer journey.
Coordinate with internal departments and external partners to ensure customer requests and transactions are resolved within agreed timelines.
Accurately document customer interactions and feedback for reporting, continuous improvement, and to support initiatives that enhance customer satisfaction and loyalty.

Job description

PRISM+ is a fast-growing Singapore-based consumer electronics brand known for its TVs, gaming monitors, air conditioners, ceiling fans, and smart home products.

As part of the PRISM+ Customer Experience team, you will play a key role in delivering exceptional support and building meaningful relationships with our customers. We are looking for individuals who are passionate about helping others, thrive in a fast-paced environment, and are committed to creating positive customer experiences.

The Customer Service Officer serves as one of the key representatives of the brand, working closely with multiple internal teams to assist customers by addressing inquiries, resolving concerns, and providing timely support across various communication channels.

This role requires strong communication skills in both Mandarin and English, including written and spoken communication, as you will be supporting customers from different markets. You will be assisting customers through calls, live chats, and emails while ensuring a professional, efficient, and customer-focused experience at every touchpoint.

In this role, you will also gather and relay valuable customer feedback to the relevant departments to help improve products, services, and the overall customer journey. Collaboration, adaptability, and teamwork are highly valued as we continue to foster a positive and supportive work culture.

We are seeking self-motivated individuals with strong communication, problem-solving, and interpersonal skills who can maintain professionalism and empathy while delivering excellent customer care. Successful candidates will gain valuable exposure and develop transferable skills that can support future career growth within the company.

Requirements

Maintain a positive, proactive, and customer-first attitude that contributes to a healthy and collaborative team culture.

Provide customer support in both Mandarin and English through calls, live chats, and email correspondence.

Assist customers by handling inquiries, troubleshooting issues, and providing accurate information and support in a timely manner.

Coordinate with internal departments and external partners to ensure customer requests and transactions are resolved within agreed timelines.

Uphold high service quality standards aligned with the company’s customer experience goals and brand values.

Accurately document customer interactions and feedback for reporting and continuous improvement purposes.

Support initiatives that enhance customer satisfaction and strengthen long-term customer loyalty to the PRISM+ brand.

Benefits

14 days Annual Leave
1 day Birthday Leave
Statutory contributions including EPF and SOCSO will be provided.
RM800 annual flexible medical benefit claimable for medical, dental, and optical expenses (pro-rated based on employment start date).