Client Engagement Manager

Company Information

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture 

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. 

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

Job Overview Summary 

The Client Engagement Manager is the primary owner of assigned client relationships and serves as a trusted advisor guiding clients through onboarding, adoption, and value realization of Advarra’s GxP compliance intelligence solutions. 

This role combines strategic relationship management, consultative problem solving, and cross-functional coordination to help clients translate outputs into informed decisions that strengthen their quality systems and improve inspection readiness. The role requires regulatory fluency and strong business acumen, with the ability to engage internal Subject Matter Experts (SMEs) when deeper expertise is needed. 

Operating with broad autonomy, this role manages complex client engagements, influences senior stakeholders, and supports retention and growth across Advarra’s GxP compliance intelligence solutions. 

Job Duties & Responsibilities 

Client Relationship Management

• Serve as primary relationship owner for assigned client accounts (post-sale)
• Build trusted relationships with Quality, Regulatory, and Operational stakeholders 
• Lead regular business reviews, governance meetings, and communication cadences
• Maintain alignment between client priorities, delivered outcomes, and future needs

Onboarding, Adoption & Value Realization

• Lead client onboarding and successful adoption of Advarra’s compliance intelligence software
• Help clients understand outputs, findings, trends, and risk indicators
• Guide clients in prioritizing actions to improve compliance posture and readiness
• Monitor account health, engagement, and realized value

Consulting & Decision Support

• Support discussions related to quality operations and remediation priorities 
• Identify when specialized GxP expertise is required and engage internal SMEs
• Act as a strategic connector between client needs and internal capabilities

Growth & Retention

• Identify risks, expansion opportunities and unmet client needs
• Support renewals and expansion opportunities with Commercial teams
• Maintain visibility into account strategy, progress, and risks

Cross-functional Leadership

• Coordinate Commercial, Product & Technology, Delivery Operations, and SMEs to ensure successful outcomes
• Resolve escalated issues across multiple stakeholders with sound judgement
• Provide client feedback and market insights to improve offerings and engagement models 

Location 

This role is open to candidates working remotely in the United States.

Basic Qualifications 

• BS in Business or relevant degree or equivalent combination of education and experience
• 8+ years of experience in consulting, quality and/or regulatory services or functions 
• 5+ experience supporting pharmaceutical, biotech, medical device, CRO, or other regulated life science clients (experience may be concurrent with above)
• Proven ability to manage complex client relationships and influence senior stakeholders 
• Strong communication, presentation, and stakeholder management skills
• Demonstrated ability to lead cross-functional coordination and manage competing priorities
• Strong consultative, analytical, and problem-solving skills

Preferred Qualifications 

• Working knowledge of GxP, quality systems, and inspection readiness concepts
• Experience with SaaS or technology-enabled solutions, including onboarding and adoption programs
• Experience translating analytics, dashboards, or outputs into business recommendations
• Background in consulting or strategic account management
• Experience supporting renewals, expansion opportunities, or revenue retention strategies
• Effective at working remotely

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation
• Regularly carry, raise, and lower objects of up to 10 Lbs. 
• Learn and comprehend basic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding, and speaking

Advarra is an equal opportunity employer that is committed to providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identify), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law.

The base salary range for this role is $122,000-$223,000. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.