Account Executive, Customer Success

Job Description Summary

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To maintain and expand relationships with strategically important clients, ensuring the growth and retention of business accounts. The incumbent will serve as the main point of contact for key clients, develop strategic initiatives to meet their business objectives, and ensure delivery of high-quality service.

This is a strategic, growth-oriented role responsible for managing and expanding relationships with health plan partners. We are seeking someone who understands payer dynamics and can drive value across complex health plan relationships.

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How will you make an impact & Requirements

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Key Responsibilities:

• Serve as the primary strategic partner to health plan clients, ensuring retention, growth, and long-term success
• Build relationships with health plan leadership across clinical, network, and executive teams
• Develop and execute account strategies aligned to payer goals, performance metrics, and partnership objectives
• Lead business reviews and strategic discussions focused on performance, growth, and value realization
• Identify and drive opportunities for expansion, new revenue, and partnership growth
• Collaborate internally across clinical delivery, product, and operations teams to support plan objectives
• Navigate complex payer environments, including performance expectations, contracting considerations, and operational alignment

What You Bring:

• Experience working with or within health plans (payer-side experience strongly preferred)
• Strong understanding of payer operations, decision-making, and partnership dynamics
• Background in account management, partnerships, or business development within healthcare
• Ability to influence payer stakeholders and operate at a strategic level
• Experience driving client performance, retention, and growth

Ideal Backgrounds

• Regional or national health plans (BCBS, UHC, Aetna, etc.)
• Vendors who partner with or sell into health plans
• National accounts teams within payer organizations

What Sets This Role Apart:

This role requires deep understanding of health plan operations and payer strategy—not employer-facing account management.

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Compensation:

$158,804.00

to

$238,207.00