Key Facts

Remote From:

Missouri (USA)

Category: Regional Director (Manager)

Full time

Senior (5-10 years)

English

Hard Skills

Profitability Management Franchising Handling Unit Management Region Management Project Implementation Pricing Strategies Industry Trend Analysis KPI Management Continuous Improvement Process Talent Acquisition +20 more

Other Skills

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Plan Execution
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Decision Making
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Communication
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Leadership
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Adaptability
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Teamwork
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Executive Presence
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Relationship Building
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Coaching

Roles & Responsibilities

8+ years of progressive leadership experience in franchising, multi-unit retail, or a similar distributed field environment
Bachelor’s degree in business or a related field preferred, or equivalent experience through a combination of education and leadership roles
Experience supporting franchise and/or hybrid franchise–company-owned models with a strong understanding of franchisor–franchisee dynamics
Demonstrated ownership of regional P&L performance, including budgeting, forecasting, and profitability improvement

Requirements:

Lead and develop a team of Franchise Consultants to support franchise business growth and client experience
Partner on short- and long-term business planning, including pricing, real estate, and market analysis
Coach teams to tailor support based on franchisee lifecycle (startup, growth, mature, or exit) and ensure franchise compliance with agreement terms, policies, and industry regulations
Act as a trusted advisor and escalation point for franchise owners while collaborating with internal partners to improve adoption and effectiveness of programs

H&R Block

Retail (Super / Hypermarket)

About H&R Block

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best. We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more. Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!

Company type: Large

Industry: Retail (Super / Hypermarket)

Founded: 2018

Company size: 10001

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Job description

Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do...:

As a Franchise Regional Director at H&R Block, you will play a pivotal role in driving client growth and increasing company profitability by leading assigned franchise consultants (FC’s) across a specified region (approximately 7-9 FC's across the Eastern Region of the US). Your responsibilities will include building trust between franchisees and H&R Block/Franchise Consultants to affect positive and sustained change that will meet our clients need for trusted support and service. This role is also a resource to FCs, franchise ops, and other H&R Block teams and serves as the liaison for escalated issues from the franchisee.  

Day to day, you’ll…

Lead and develop a team of Franchise Consultants to support franchise business growth and client experience

Partner on short‑ and long‑term business planning, including pricing, real estate, and market analysis

Coach teams to tailor support based on franchisee lifecycle (startup, growth, mature, or exit)

Ensure franchise compliance with agreement terms, policies, and industry regulations

Collaborate with internal partners (Franchise Operations, Product, Program leaders) to improve adoption and effectiveness of programs

Monitor market and industry trends and translate insights into actionable strategies

Act as a trusted advisor and escalation point for franchise owners

Hire, coach, and develop high‑performing Franchise Consultants through consistent feedback and talent routines

What you'll bring to the team...:

8+ years of progressive leadership experience in franchising, multi-unit retail, or a similar distributed field environment

Bachelor’s degree in business or a related field preferred, or equivalent experience through a combination of education and leadership roles

Experience supporting franchise and/or hybrid franchise–company‑owned models with a strong understanding of franchisor–franchisee dynamics

Demonstrated ownership of regional P&L performance, including budgeting, forecasting, and profitability improvement

Strong financial and analytical skills, with experience using KPIs and performance data to identify risks, opportunities, and action plans

Ability to develop and execute short‑ and long‑term regional strategies aligned to enterprise priorities

Proven ability to lead, coach, and develop high‑performing field leaders (e.g., district or regional teams), including indirect reporting relationships

Strong judgment and comfort making independent, high‑impact decisions in a fast‑moving environment

Demonstrated skill in influencing outcomes through partnership rather than authority, especially with franchise owners

Experience overseeing multi‑unit operations (retail, franchise, hospitality, or service environments strongly preferred)

Working knowledge of regional operations, performance management, and continuous improvement practices

Ability to balance operational excellence with growth, change leadership, and franchisee experience

Highly effective communicator—able to translate strategy, financial insights, and operational priorities for diverse audiences

Strong executive presence and relationship‑building skills with franchise owners, cross‑functional partners, and senior leaders

Comfortable with regional travel and flexibility based on business and franchise needs

It would be even better if you also had...:

Problem Solving: Balance of strategic and tactical planning & execution with a focus on the client experience
Networking Abilities: Extensive networking of contacts with all stakeholders tapping into best practices helping to develop a one team culture
Franchise Experience: Demonstrated experience in franchise industry such as a Franchise District Manager, Consultant, Developer, etc.

Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.

Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $132,200.00 - $224,700.00/Yr. Sponsored Job: #LI-KB1 #LI-Remote

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