Bilingual Customer Care Agent (BCCA082426)

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

Bilingual Customer Care Agent

Job Summary: 

One of the fastest growing departments at SelectQuote, agents have an engaging hybrid role that combines cross-selling and retention.  As the only client-facing team to support all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits. Dynamic liaisons, agents serve as the first point of contact consumer advocates to acquaint clients with SelectQuote’s platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft Protection) ensuring they are not overpaying for insurance and maximizing savings.  During peak times, agents also assist clients in enrolling in Medicare insurance products/the sales of Medicare plans. Bilingual agents will also work with our Spanish-speaking clients.

• High earning potential – 1st year average annual income is $50k with additional earning potential during our busy season.  Top agents make well over $85k annually with unlimited growth potential.

• Paid training! We have a sophisticated training program to propel you to increased earning potential from the get go!

• Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, and other paid leaves vary based on work location

Essential Duties and Responsibilities: 

• This department focuses on post sale calls throughout each division to current policy holders, agents have the ability to enjoy a work/life balance outside of a traditional sales role.

• Agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits. 

Skills/Abilities: 

• Strong Work Ethic and Ability to Build Client Relationships

• Solutions focused Mindset 

• Propensity to Advocate for Consumers and Be a Sales Team Liaison 

• Recent Technology Skills & the Ability to Multi-Task

• Coachability & Adaptability 

• Positivity & Effective Communication Skills

Education and Experience:  

• Recent insurance or call center experienced preferred

• Sales experience beneficial but not required

• High school diploma or GED required

• Ability to complete AHIP certification and additional onboarding requirements by a given deadline

Requirements: 

• Fluent in both English and Spanish (writing, reading, and speaking)

• Prolonged periods of sitting at a desk and working on a computer

• Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date

SelectQuote Core Values: 

Service: We create positive customer experiences. 

Entrepreneurship: We create, innovate, & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help, support, & celebrate each other. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.