Key Facts

Remote From:

Austria , United States

Full time

Mid-level (2-5 years)

97 - 161K yearly

English

Hard Skills

Account Management Group Health Insurance Sales Cost Benefit Analysis Customer Relationship Management Customer Complaint Resolution Plan Revision Internal Communications Meeting Facilitation Client Services Aftercare +12 more

Other Skills

•
Microsoft Office
•
Microsoft Excel
•
Microsoft PowerPoint
•
Data Reporting
•
Communication
•
Organizational Skills
•
Analytical Thinking
•
Detail Oriented
•
Presentations
•
Problem Solving

Roles & Responsibilities

Minimum 3+ years of experience in account management, client services, or healthcare/insurance-related roles.
Strong communication skills with the ability to engage effectively with clients and stakeholders.
Analytical skills with the ability to interpret data and present meaningful insights.
Proficiency in Microsoft Office, including Excel and PowerPoint.

Requirements:

Serve as a primary relationship owner for assigned accounts, ensuring clear, proactive communication and a strong client experience.
Partner with brokers, carriers, and internal teams to support new business placement and renewal strategy execution.
Analyze claims and cost data to develop insights, reports, and recommendations that support client decision-making.
Support implementation of new clients, ensuring a smooth onboarding experience and timely completion of key milestones.

Job description

As an Account Executive, you will play a central role in building and strengthening client relationships while delivering a consistent, high-quality service experience. In this role, you will partner with clients, brokers, and internal teams to drive account success, ensure seamless communication, and support strategic growth. Your ability to solve complex problems, communicate effectively, and proactively manage accounts will directly contribute to client satisfaction and long-term business outcomes.

Responsibilities

Serve as a primary relationship owner for assigned accounts, ensuring clear, proactive communication and a strong client experience.

Partner with brokers, carriers, and internal teams to support new business placement and renewal strategy execution.

Analyze claims and cost data to develop insights, reports, and recommendations that support client decision-making.

Support implementation of new clients, ensuring a smooth onboarding experience and timely completion of key milestones.

Facilitate meetings with clients and stakeholders to align on plan performance, strategy, and opportunities for improvement.

Respond to client inquiries and resolve issues efficiently, ensuring timely and accurate follow-through.

Assist with plan design updates and collaborate with carriers to support rate negotiations and adjustments.

Maintain accurate documentation, reporting, and internal communication related to client accounts.

Monitor account performance and identify opportunities to enhance service delivery or drive business growth.

Support communications related to plan changes, regulatory updates, and client-specific initiatives.

Travel to client sites as needed to build relationships and support account needs.

Required Qualifications

Minimum 3+ years of experience in account management, client services, or healthcare/insurance-related roles.

Strong communication skills with the ability to engage effectively with clients and stakeholders.

Analytical skills with the ability to interpret data and present meaningful insights.

Strong organizational and problem-solving abilities with attention to detail.

Proficiency in Microsoft Office, including Excel and PowerPoint.

Preferred Qualifications

Bachelor’s degree or equivalent experience in business, healthcare, or related field.

Experience with group health plans, benefits administration, or self-funded insurance models.

Knowledge of medical terminology and regulatory environments.

Demonstrated ability to build long-term client relationships and deliver value-driven solutions.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 96,800 - 161,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.