Key Facts

Remote From:

Full time

English

Hard Skills

Client Services Customer Retention Customer Relationship Management Cross-Functional Collaboration Customer Experience Improvement Customer Engagement Customer Value Model Customer Success Management Portfolio Management Customer Centricity

Other Skills

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Strategic Thinking
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Troubleshooting (Problem Solving)
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Adaptability
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Communication
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Multitasking
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Teamwork
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Proactivity
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Organizational Skills
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Problem Solving

Roles & Responsibilities

Excellent communication and interpersonal skills
Strategic thinking with ability to align client goals with product value
Customer-centric mindset with focus on satisfaction and retention
Highly organized, adaptable, and able to manage multiple client relationships in a fast-paced environment

Requirements:

Build and maintain strong client relationships to drive long-term retention and account growth.
Act as a trusted advisor to clients, helping them maximize value from the company’s products or services and ensuring a seamless customer experience.
Collaborate with cross-functional teams to support onboarding, resolve issues, and improve customer engagement.
Identify expansion opportunities within existing accounts and drive account growth.

Talent Sam

About Talent Sam

Hiring outsourced employees is way harder than it should be! You have to hunt for the right candidate with varying levels of English competence, deal with local hiring laws, purchase endless tools and even hardware to connect your team.Talent Sam changes everything making your growth easier than ever. We identify, hire, and manage the right people for you ensuring that when you hire, you’re getting the best people for a fraction of the cost.All of our candidates are highly educated South Africans, native English speakers, and have exceptional written and verbal communication skills. Whether you prefer your team works remotely or in a well-equipped physical office, Talent Sam provides everything they need to succeed.With Talent Sam, you’re not just hiring employees; you’re building a future-proof, dynamic team that’s ready to take on the world

Company type: Startup

Founded: 2018

Company size: 11 - 50

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Job description

We are seeking a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for building strong client relationships, ensuring customer satisfaction, and driving long-term customer retention and account growth.

The ideal candidate will act as a trusted advisor to clients, helping them maximize the value of the company’s products or services while ensuring a seamless customer experience. You will collaborate closely with cross-functional teams to support onboarding, resolve issues, improve customer engagement, and identify opportunities for expansion within existing accounts.

This position requires strong communication skills, strategic thinking, and a customer-centric mindset. The successful candidate should be highly organized, adaptable, and capable of managing multiple client relationships in a fast-paced environment.

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