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Review Management Lead (Google Business Profile) - Remote

STAFFVIRTUAL

Key Facts

Remote From: 
Philippines
Full time
Senior (5-10 years)
English

Other Skills

  • •
    Distributed Team Management
  • •
    Quality Assurance
  • •
    Communication
  • •
    Leadership
  • •
    Teamwork
  • •
    Analytical Thinking
  • •
    Detail Oriented

Roles & Responsibilities

  • 3-5 years of hands-on experience in online (Google) review management, reputation management, or a closely related digital marketing discipline
  • Proven experience managing a team of at least three individuals in a remote working environment
  • Demonstrated expertise in disputing Google Business Profile reviews, including working knowledge of Google's review policies and formal dispute/complaint processes
  • Prior experience working with a third-party review management platform

Requirements:

  • Oversee 24/7 monitoring of client Google Business Profiles for new reviews, policy violations, and reputation risks
  • Lead the end-to-end dispute process for reviews that violate Google's policies, including low-quality content, profanity, harmful material, bullying/harassment, discrimination, hate speech, and personal information exposure
  • Track dispute outcomes and maintain detailed records of all flagged reviews, star ratings, dispute submissions, and removals
  • Manage and optimize customer survey and review routing tools to guide satisfied customers toward submitting high-star reviews

Job description

Job Title: Review Management Lead (Google Business Profile) - Remote



Overview:

 The ideal candidate brings deep hands-on experience with Google Business Profile review disputes, a data-informed mindset, and a passion for protecting and growing our clients' online reputations.



Responsibilities:

  • Oversee 24/7 monitoring of client Google Business Profiles for new reviews, policy violations, and reputation risks.
  • Lead the end-to-end dispute process for reviews that violate Google's policies, including low-quality content, profanity, harmful material, bullying/harassment, discrimination, hate speech, and personal information exposure.
  • Track dispute outcomes and maintain detailed records of all flagged reviews, star ratings, dispute submissions, and removals.
  • Manage and optimize customer survey and review routing tools to guide satisfied customers toward submitting high-star reviews.
  • Leverage AI-powered tools to analyze client review data, identify recurring themes, and surface actionable insights.
  • Manage a team of dispute specialist and review coordinators, to proactively provide high-quality services and results.
  • Establish scalable workflows, SOPs, and quality standards for the in-house review management function.

Required

  • 3–5 years of hands-on experience in online (Google) review management, reputation management, or a closely related digital marketing discipline.
  • Proven experience managing a team of at least three individuals in a remote working environment.
  • Demonstrated expertise in disputing Google Business Profile reviews, including working knowledge of Google's review policies and formal dispute/complaint processes.

Preferred

  • Prior experience working with a third-party review management platform.
  • Familiarity with Google Business Profile (GBP) administration at scale, including multi-location management.
  • Background in digital marketing agency operations or client-facing account management.

Schedule: ​GY Shift

Setup: Remote / WFH

  • Why Join STAFFVIRTUAL?
    • Competitive compensation and benefits package
    • HMO coverage starting on Day 1
  • Paid time offs
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!
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