Quality Assurance Specialist- 1311 - Durban, South Africa

About the client:

Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.

About the role:

We are seeking a detail-obsessed Quality Assurance Specialist to maintain and optimize the standard of excellence across all deliverables in our fast-paced digital marketing agency. The ideal candidate is a "systems thinker" who loves reviewing technical details, catching errors before they reach the client, and ensuring that our remote team produces high-quality work that aligns with project requirement.

Digital Marketing Agency experience is a plus.

What you’ll be doing:

• Deliverable Review: Conduct thorough quality checks on all agency output, including websites, content, social media posts, and SEO deliverables.

• Standards Implementation: Build and refine QA checklists and flow charts to ensure every asset meets brand guidelines and technical specifications.

• Feedback Documentation: Draft, update, and organize feedback reports to ensure a "single source of truth" regarding quality standards and required revisions.

• Accountability Tracking: Monitor project boards daily to identify items ready for review and coordinate with team members to resolve quality bottlenecks.

• Reporting: Generate weekly quality health reports for leadership to identify recurring errors and areas for team training.

• Compliance Support: Handle the technical side of final approvals, ensuring all assets are correctly formatted and meet specific client expectations before launch.

• Communication Coordination: Assist in organizing daily stand-ups and ensuring quality-related feedback is documented and accessible across different time zones.

Who are we looking for?

• 2+ years of experience in a Quality Assurance or Project Management role.

• Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.).

• Highly organized and detail-oriented with experience in quality control and process standardization.

• Strong analytical skills with the ability to identify quality gaps and implement effective solutions.

• Excellent communication skills with the ability to provide constructive feedback and motivate teams.

• Experience working in digital marketing agencies is required.

• US experience is required.

Position: Quality Assurance Specialist

Remote Status: Fully Remote

Working Hours: 9:00 am - 6:00 pm EST

Holidays: US Federal Holidays

Salary: USD 800 - USD 1000 per month

Internal Job ID: 1311