Tier 2 Network Engineer

***Must be eligible to work in the United States.***

Magna5 is looking for an experienced network engineer to bolster our managed services support team. As a Network Engineer, you will work as part of a larger engineering team solving problems for our customer base. As part of the Tier 2 engineering team, you will help set an example for lower Tiers in knowledge, experience, and leadership.

Network Engineer responsibilities include, but are not limited to, the following:

• Respond to customer support requests through incident tickets, phone calls, and email
• Interact with clients using professionalism and promptness
• Work to solve problems through collaboration with team members
• Maintain quality customer service skills in all forms of communication
• Document resolutions and build knowledge base articles
• Proactive approach to incidents to decrease reoccurring issues
• Troubleshoot advanced problems with a high-level overview of client environments
• Engage in continued certification training to improve their skillset
• Opportunities to participate in internal projects and designs
• Willingness to certify and maintain relevant certifications for vendor partnership levels
• Willingness to participate in an on-call rotation
• Track time, activity, and communication through Magna5’s suite of applications

What You Bring To The Team

• Minimum of 3 years’ experience administering/supporting networking technologies
• An associate or bachelor’s degree in Information Technology or relevant work experience
• Enjoy working in a team environment and support multiple customer issues at a time
• Ability to prioritize workload base on severity of requests
• Possess a strong curiosity and enjoy learning new technology. This position will provide exposure to a wide variety of networking technologies
• An ideal candidate will enjoy troubleshooting and thinking outside the box
• Possess an excellent work ethic and set an example for others
• MSP or Professional service experience are bonus points

Experience with designing and implementing a network topology consisting of but not limited to:

• Strong fundamental knowledge and experience with switches and routers
• Strong understanding of firewall functions such as NAT/PAT and VPN
• Experience with EIGRP/OSPF/BGP, MPLS/VPLS is a plus
• Understanding and working knowledge of Radius/LDAP/802.1x
• Knowledge of Spanning-Tree and Port-Channels
• Experience with any High Availability concepts: HSRP/VRRP, A/A and A/P.
• An understanding of SD-WAN, QoS and Traffic Shaping
• The ability to design detailed network drawings

Certification Expectations

Relevant networking certification or the willingness to obtain a credential is strongly preferred. The following certifications are examples of an engineer who may hold this position.

• Cisco Certified Network Professional (CCNA)
• Fortinet Network Security4 (NSE4)
• Palo Alto Networks Certified Network Security Associate (PCNSA)
• Azure or AWS Networking Certifications

Hours & Schedule

This position is primarily business hours (Monday-Friday 8am – 5pm EST) with occasional after-hours work for incident troubleshooting or project work. All engineers are part of an on-call rotation and may be escalated issues off hours.

Work Perks

• 100% Remote
• Extensive paid time off including paid holidays and float holidays
• Highly competitive and flexible medical, dental, and vision benefits plans to suit your needs
• 401(k) with generous employer match
• Tailored Life and Disability insurance plans
• Full reimbursement for approved professional certification and career enriching opportunities
• Monthly mobile phone plan and internet service stipend

What We Do

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5global.com .