AI Operations

Basic Description:

Forward-thinking AI Operations team member to lead the implementation, optimization, and adoption of AI-driven technology across our mortgage organization. This individual will design and manage agentic AI systems, identify operational efficiencies, partner with department leaders to modernize workflows, and train teams on how to effectively use and maintain AI-powered tools.

This role combines technology strategy, process improvement, AI automation, and employee enablement. The ideal candidate is both technically capable and highly people-oriented — someone who can build intelligent systems while helping teams confidently embrace innovation.

This is a fully remote position. We are looking to fill this position in one of the following states that we have offices in: AR, FL, IA, KS, MI, MO, NE, OK, TN, TX. There is the option for in person/hybrid if near one of our offices.

Responsibilities:

Agentic AI Development & Management

• Design, build, and deploy agentic AI workflows and automations across multiple business units 
• Develop AI agents that support mortgage operations, recruiting, marketing, sales, compliance, customer experience, and internal communications 
• Integrate AI tools with existing company systems and workflows 
• Monitor AI performance, accuracy, adoption, and operational effectiveness 
• Continuously improve AI solutions based on employee feedback and business outcomes 

Technology Implementation

• Evaluate emerging AI and automation technologies relevant to the mortgage industry 
• Lead implementation projects from planning through deployment 
• Partner with department leaders to identify inefficiencies and opportunities for automation 
• Create scalable processes that improve productivity, communication, and operational consistency 
• Assist in vendor evaluations and technology recommendations 

Training & Change Management

• Train employees and leadership teams on AI tools, workflows, and best practices 
• Develop user guides, SOPs, training materials, and adoption strategies 
• Serve as an internal consultant and resource for AI-related questions and process improvements 
• Help departments build sustainable habits for managing and maintaining AI systems 
• Promote responsible and compliant use of AI across the organization 

Strategic Innovation

• Stay current on advancements in AI, automation, and mortgage technology 
• Identify competitive advantages through intelligent automation and workflow optimization 
• Collaborate with executive leadership on long-term AI strategy and operational transformation 
• Recommend scalable solutions that support company growth and employee experience

Qualifications/Skills:

• Experience implementing AI, automation, or operational technology solutions
• Understanding of agentic AI concepts, workflow automation, prompt engineering, and AI integrations 
• Understanding of mortgage life cycles and regulatory requirements preferred but not required for the right candidate 
• Strong project management and organizational skills
• Excellent communication and presentation abilities
• Ability to translate technical concepts into practical business applications
• Experience training and supporting non-technical users
• Strong analytical and problem-solving mindset
• Ability to manage multiple initiatives simultaneously
• Strong analytical and problem-solving mindset