Sr./Group Manager Product Management – Merchant and Partner Onboarding

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

CSG/Forte Payments processes hundreds of billions of dollars in payments annually for more than 100,000 merchants across various industries, providing an omnichannel payment solution. Our Merchant and Partner platform, dex, serves as a centralized hub where merchants and partners can set up and access their accounts, products, and services; gain insights; and manage payments, customers, employees, and disputes. As a Sr./Group Product Manager supporting Merchant Onboarding, you will play a key role in enhancing solutions that drive adoption and increase revenue for the business.

We are seeking a Sr./Group Manager Product Management – Merchant and Partner Onboarding for a player-coach role responsible for the day-to-day management of end-to-end onboarding for merchants and partners. In this role, you will work closely with the Executive Director to define the strategic direction of the onboarding product experience and support the company’s growth objectives.

We are looking for a Sr./Group Manager Product Management – Merchant and Partner Onboarding who will:

• Be involved in the product throughout all stages of the lifecycle, including conception, definition, development, release, and post-release activities.

• Gather and analyze data on new product ideas, evaluating financial viability and market potential.

• Partner with product development teams on new products and enhancements to existing solutions.

• Ensure achievement of strategic product objectives.

• Play a proactive role in product planning and design to differentiate offerings from competitors.

• Collaborate closely with training, sales, customer support, and product support teams on product positioning, demos, and training materials.

• identify market needs and opportunities to enhance merchant and partner onboarding experience and create execution plans to capitalize on these opportunities. Remain connected to customers to ensure Onboarding experience continues to evolve in line with market needs and company revenue and profitability goals.

• Manage and report on the key metrics for the initiatives associated with Merchant and Partner Onboarding experience

• Partner with sales, marketing, and operations to develop our strategic go-to-market approach, roadmaps, etc.

• Work with R&D and Operations teams via the Epic intake processes to create operationally sound products and ensure product availability

• Partner with R&D and developers to enhance/evolve onboarding experience in line with overall product roadmap and vision

• Lead and mentor a small team, including Product Managers and Associate Product Managers.

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in Computer Science, related field or equivalent experience

• 8+ years of product management experience, including ownership of product strategy, roadmap prioritization, and delivery in a cross-functional environment.

• Excellent stakeholder management and communication skills; able to synthesize complex topics and drive decisions across diverse audiences.

• Strong product craftsmanship: roadmap prioritization, requirement definition, acceptance criteria, and end-to-end lifecycle ownership. Hands-on experience with Design Thinking, Lean product management, and experimentation methods (e.g., hypothesis-driven development, MVPs, A/B tests).

• Detail-oriented with strong organizational skills; able to manage multiple priorities, dependencies, and timelines with high quality.

• Analytical and data-informed decision making; ability to define KPIs, interpret insights, and measure product outcomes.

• Demonstrated success influencing senior stakeholders, making data-informed tradeoffs, and leading/coaching other Product Managers (directly or through mentorship).

• Experience writing SQL queries and end-to-end management of Power BI reports and dashboards

• Ability to read, write, speak, and understand English in a professional business environment.

CSGer Perks & Benefits 

• Work from Home

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

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Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.