Implementation Lead – Cigna – Remote

The Implementation Lead services new accounts through ownership of the implementation process for new clients.  The Implementation Lead is responsible for the overall success of the new client onboarding and implementation process, coordinating effectively with internal and external contacts to keep teams on track, ensure completion of necessary tasks, solve for new situations and processes, and establish a positive relationship with the new client and their broker.   

Duties & Responsibilities

• Leads the implementation project for assigned new clients

• Leads weekly implementation calls, assigning topics to internal Subject Matter Experts, and facilitating forward progress through the agenda

• Identifies areas needing ad-hoc meetings and project plans not otherwise addressed through standard process

• Collaborates effectively with internal and external contacts to ensure teams have the information needed to complete their assigned tasks

• Ability to work effectively in a fast paced and high pressure environment

• Ability to take on a leadership role to guide all parties through implementation including collaboration with department managers and directors as necessary.

• Prepares agendas for weekly calls

• Coordinate internal/external meetings and webinars.

• Creates workflow and materials/communications for clients regarding the implementation process.

• Assists customers, brokers, carriers and company personnel with questions pertaining to group health benefit plan implementations and implementations of future products.  Resolves problems as they arise.

• Organizes and facilitates group meetings to ensure effective communication between company personnel, brokers, carriers and group contacts.

• Attends off-site client meetings as necessary.

• Ability to learn and understand basic information on all Allegiance products/departments

• Coordinates with all Allegiance departments to assist with the tasks associated with implementation

• Contributes to the daily workflow with regular and punctual attendance.

• Other functions may be assigned as business conditions change.

Qualifications

• Bachelor’s degree in business or related field preferred; high school graduation or equivalence required.

• 3+ consecutive years of work in a clerical position in the insurance industry in the absence of a bachelor’s degree, preferred.

• Excellent oral and written communication skills required.

• Ability to prioritize problems and responsibilities.

• Extensive PC skills, including Windows, Word, Excel, Access, PowerPoint, and Adobe.

• Ability to learn applications of the claims processing software as is necessary.

• High level of interpersonal skills to work effectively with others.

• Ability to organize and recall large amounts of information including interactions with employees, agents, plan participants and clients.

• Detail Oriented and ability to set and meet deadlines and document information effectively for internal and external parties.

• Ability to read, analyze and interpret benefit summary plan descriptions, insurance documents and regulations.

• Working knowledge of self-funding, excess loss coverage and insurance products such as Life, AD&D, STD and LTD.

• Knowledge of medical terminology.

• Ability to project a professional image and positive attitude in any work environment.

• Ability to maintain confidentiality.

• Ability to be flexible, work under pressure and meet deadlines.

• Ability to analyze and solve problems with professionalism and patience, and to exercise good judgment when making decisions.

• Ability to operate typical office equipment.

• Working knowledge of general office procedures.

Since 1981, Allegiance by Cigna Healthcare has specialized in the administration of medical benefits, offering core services such as claims processing, customer service, utilization management, and case management. Backed by a unique high-touch approach to both member and client service, Allegiance supports and administers some of the nation’s most innovative approaches to Health Plan benefits.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 23 - 35 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.