Business Analyst - Implementation Consultant

Bursting Silver Background

A 2-time Top 100 Best Workplaces in Canada and 4-time Great Place to Work® Certified company, Bursting Silver is a professional services company focused on delivering technical solutions to Canadian and US non-profit’s, including professional associations, unions, regulatory bodies and non-governmental agencies. Bursting Silver has staff across Canada and the United States, and we pride ourselves on having fun while we work! We are looking for team members who have a passion for technology, are driven by providing exceptional service to clients, and love to find creative solutions to solve tough problems. Our service offerings include mobile applications, web-based applications, AI products, IT strategy, business analysis, project management, data migrations, system upgrades and application support.

Role Overview

We are seeking an intermediate level Business Analyst - Implementation Consultant to join our purpose-driven team on a permanent, full-time basis.

As a Business Analyst, you will contribute to client analysis & project execution including the implementation of software configurations, and will support the delivery of high-quality client solutions on time and within budget.

Who we are looking for

• You are an ambitious and accountable person, who is driven by serving clients, has a passion for technology, and loves to find creative solutions to solve tough problems
• You are smart, agile, and self-motivated and can take an assignment head-on and run with it
• You are strategy focused - You take a logical, analytical approach to your work and are able to see the bigger picture
• You are a strong communicator (English) with a friendly and helpful personality
• You have a disciplined 'get it done' work ethic that will allow you to work productively in a variety of environments – whether at the office, a client’s office, at your home office…or even on the go
• You are all about Team. Although we may not always be at the same place or working on the same project – we are always connected and communicating with one another to support each other. We leverage technology to the max
• You care. About your clients, your team, and your community. Giving back is such an integral part of what we do
• You are eligible to work full-time, unrestricted in Canada or the United States

Key Responsibilities

Business Analysts are responsible for a range of duties and tasks including, but not limited to, the following:

• Participate in client requirements gathering and translating business needs into functional specifications
• Conduct fit/gap analysis between client requirements and platform capabilities
• Configure and customize client platforms to deliver agreed solutions
• Act as a day-to-day client contact for assigned work streams
• Develop and execute test plans and support client UAT cycles
• Produce and maintain solution documentation, process flows, and configuration specifications
• Contribute to project status reports and dashboards
• Provide post go-live support and knowledge transfer to clients and internal teams
• Other relevant business analysis & implementation duties as required

Role Requirements

• 2 - 6 years' experience in a business analysis, software configuration, or implementation environment, ideally in the technology and/or consulting industries
• Demonstrated experience in requirements gathering, gap analysis, and translating business needs into functional specifications
• Ability to manage multiple competing priorities across client workstreams
• Excellent analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Excellent organisation skills and the ability to meet strict deadlines
• Ability to work independently and as part of a team in a fast-paced environment

Desired Attributes

• Further education certification/qualification or equivalent experience in Business Analysis, Software, or Business field
• Experience configuring an AMS (Association Management Software) or CRM platform is a considerable asset
  • iMIS-specific experience would be a major advantage (iMIS certification and training will be provided)
• Familiarity with SQL queries and/or data visualization tools
• Active experience, or a demonstrated interest, in using AI tools to streamline process and increase productivity

What We Offer

• Excellent pay & comprehensive benefits package
• 2-time Top 100 Best Workplaces in Canada & 4-time Great Place to Work® Certified company
• 4-day work week during the summer months & flexible work hours around our core hours
• “Remote First” environment with flexible work & office locations
• Regular company social events, games nights, virtual and in-person
• Annual fully paid company retreat
  • Recent destinations include St. John's, Dominican Republic, Nashville, and a Caribbean cruise
• Considerable paid time off including vacation days, wellness days, and additional leave options
• A commitment to effective communication
  • Regular All-Hands meetings delivering in-depth company updates
  • Regular impactful & engaging Lunch & Learns
• Genuine opportunities for growth and development within the company
• Continuous, team-based, professional and personal development sessions

If you are interested in hearing more about this position or to apply, please submit an application and one of our hiring team will be in touch!