Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

Root Cause Analysis Patient Safety Safety Management Systems Executive Relationship Management Business Strategies Competency Assessment Safety Culture Client Services Service Recovery Human Factors Engineering +21 more

Other Skills

•
Public Speaking
•
Team Leadership
•
Collaboration
•
Communication
•
Leadership
•
Teamwork
•
Strategic Thinking
•
Mentorship
•
Coaching
•
Problem Solving

Roles & Responsibilities

Senior leadership experience in patient safety, healthcare quality, and safety consulting with a track record of reducing preventable harm and improving patient outcomes.
Strong data analytics and visualization skills, including management of patient safety event data, causal analysis, and applying NLP to extract insights from unstructured narratives.
Proven people management and mentoring ability, with experience leading cross-functional teams and applying just culture principles.
Business development and client-management experience, including proposal development, budgeting, scheduling oversight, and aligning services with client goals.

Requirements:

Partner with clients to reduce preventable harm by leading multiple internal teams and delivering PSO, SafeSystem Solutions, senior care, and infection prevention advisement.
Lead data-driven performance improvement efforts by overseeing data analysis, reporting, and the adoption of ECRI's Healthcare as a System and SafeSystem Solutions models.
Mentor and manage a team of safety consultants, oversee client onboarding, contract deliverables, service recovery when needed, and maintain executive relationships.
Collaborate with ECRI senior leaders and cross-functional teams to identify new consulting opportunities, develop proposals, manage budgets, and monitor client satisfaction and quality of deliverables.

ECRI

About ECRI

ECRI is an independent, nonprofit organization improving the safety, quality, and cost effectiveness of care across all healthcare settings. The combination of evidence-based research, medical device testing, and knowledge of patient safety makes ECRI uniquely respected by healthcare leaders and agencies worldwide. For more than 50 years, ECRI has had an unwavering dedication to transparency and strict conflict-of-interest policies. The organization has earned a reputation as the trusted voice of unbiased, research-based assurance for tens of thousands of members around the world using its solutions to minimize risk and improve patient care. As a leading provider of spend and clinical data analytics and solutions, we provide comprehensive and unique market and competitive intelligence on a wide array of healthcare technologies. Our market intelligence includes transactional pricing, independent lab-based tested devices and equipment, safety alerts and history, evidence-based health technology assessments, and disruptive technologies on the horizon. ECRI has the only medical device testing labs in North America and the Asia Pacific where bio-engineers conduct hands-on independent device testing for safety and human factors usability. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality. ECRI and the Institute for Safe Medication Practices PSO is listed as a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services.

Company type: SME

Founded: 2018

Company size: 501 - 1000

Website LinkedIn See all jobs →

Job description

is an inspiring place to work. We share a common mission to help healthcare organizations make smart, compassionate, and ethical decisions for patients. Consider these additional benefits of joining the ECRI team:

Industry leadership: We have a long history and proven reputation in patient safety and medical technology research.
On-the-job-learning: You will have the opportunity to work with specialists across medical science, patient care, healthcare management, and technology.
Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.
Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan.
Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts).
Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.

ABOUT ECRI

At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Now, with the acquisition of the Institute for Safe Medication Practices (ISMP), we have created one of the largest healthcare quality and safety entities in the world.

As a non-profit, independent organization, we utilize an unbiased, evidence-based approach to develop guidance, and maintain our principles of integrity and transparent work. Our ethical standards have led us to adopt the industry's strictest conflict-of-interest policies, and they are why tens of thousands of healthcare leaders worldwide rely on ECRI to guide their clinical, operational, and strategic decisions across all sites of care.

The Most Trusted Voice in Healthcare

ECRI is proud to serve the healthcare industry, from providers and insurers to government agencies, and medical associations. Our areas of focus include:

Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations.
Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines.
Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain.

ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services.

At ECRI, our passion for the truth drives us to go further and dig deeper in our pursuit to advance effective, evidence-based healthcare globally.

The success of our organization relies on the kind of creative thinking that can only result from a diverse team of individuals. ECRI is proud to be an employer of choice with an inclusive environment for all employees. As part of this goal and in compliance with various laws and regulations, ECRI provides reasonable accommodation to applicants and employees.

It's what makes ECRI unique, and why we are the most trusted voice in healthcare.

POSITION SUMMARY

The Director of Patient Safety Organization (PSO) and Safety Consulting leads and guides clinical and safety improvement initiatives focused on reducing preventable harm and enhancing patient outcomes. This role partners clients and internal teams to deliver advisement and resources, applying data-driven approaches to client performance improvement through PSO and safety consulting activities. The Director maintains awareness of industry changes and regulatory requirements, facilitates the implementation of ECRI’s Healthcare as a System and SafeSystem Solutions models, and empowers clients to develop reliable and resilient safety systems.

ESSENTIAL FUNCTIONS

Reasonable Accommodation Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactory. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s):

•	Partner with clients on their journey to reduce preventable harm. This includes leading multiple internal teams in providing advisement and resources to PSO clients and performing consultative services for SafeSystem Solutions, senior care, and infection prevention clients.
•	Lead internal teams in their efforts to use a data driven approach to engage clients in performance improvement to achieve goals related to reducing preventable harm.
•	Collaborate with other consulting business line leaders from across ECRI, including ISMP and Device Safety leaders.
•	Engage with external stakeholders to maintain current awareness of industry changes, federal and state regulatory requirements and opportunities that impact how ECRI teams support clients.
•	Lead efforts to demonstrate how ECRI’s Healthcare is a System model can facilitate the successful implementation of clinical and operational safety improvement activities.
•	Lead efforts to demonstrate how ECRI’s SafeSystem Solutions conceptual model to enable clients to build highly reliable and resilient clinical and operational safety systems that generate positive outcomes for patients, families and workforce.
•	Provide leadership guidance and coaching to demonstrate how implementing just culture principles to promote a fair and accountable culture.
•	Provide leadership guidance and coaching to demonstrate how ECRI’s improvement model of “Understand- Innovate- Evaluate” when working on performance improvement projects.
•	Provide leadership guidance and coaching to demonstrate how to apply principles of human factors engineering to clinical and operational safety improvement activities.
•	Lead efforts around proposal submission to disseminate ECRI and client safety and quality outcomes through speaking engagements, white papers, and journal articles.
•	Collaborate with ECRI senior leaders and the leader of SafeSystem Solution Incubator team to implement safety consulting services, aligning with client organizational goals and industry trends.
•	Identify new consulting opportunities, support proposal development , and collaborate with sales convert leads into active projects.
•	Mentor and manage a team of safety consultants, fostering a culture of technical excellence and innovation.
•	Provide oversight of the processes related to data analysis and reporting including patient safety event data, safety culture survey data, causal analysis data, etc.
•	Ensure competency of staff members in their use of advanced data visualization techniques to provide event feedback to clients (e.g., complex multi-content charts/graphs).
•	Provide leadership guidance and coaching to staff members in their efforts to analyze patient safety event and causal analysis data to identify trends, patterns, and emerging risks.
•	Apply change management principles in supporting the successful adoption of new data technology (e.g. Natural Language Processing (NLP) techniques) to aid in the process to extract insights from unstructured narrative data within event reports.
•	Champion the adoption and integration of ECRI’s Enterprise Safety Management (ESM) framework within partner healthcare organizations.
•	Guide healthcare teams in applying ESM principles to build a proactive and comprehensive safety culture. This includes providing advisement and resources to PSO clients and performing consultative services for SafeSystem Solutions clients. ESM includes:
•	Safety Event Reporting: Maximize the event reporting process to allow team members from across the organization to identify safety events, near misses, and unsafe conditions across healthcare settings, promoting transparent organizational learning and nurturing a culture that prioritizes safety.
•	Peer Support for Team Members: Nurture an environment that emphasizes peer support as part of its broader culture of patient safety and just culture, encouraging all employees to be resilient and mutually supportive before, during, and after stressful events.
•	Communication, Apology, Review, and Resolution with Patients and Families: Create an environment in which all healthcare providers are encouraged to take an empathetic and compassionate approach to communicating and disclosing information when a patient experiences an unanticipated outcome.
•	Root Cause Analysis of Harm Events and Near Misses: Redesign the RCA2 process into a powerful learning tool that takes a systems-based approach to identifying contributing and causal factors that lead to adverse events and near misses. Develop reliable and high-impact action plans that lead to sustainable and measurable improvement.
•	Great Catch Reporting and Recognition: Develop an action-oriented learning system that uses recognition as an incentive to encourage team members to report risks that could potentially cause harm.
•	Patient-Reported Safety Concerns: Reporting, Response, and Action: Engage patients, families, and caregivers as partners in safety by leveraging commonly reported sources of information to evaluate potential and actual risks that patients perceive as harmful.
•	Tiered Safety Huddles: Create an enterprise-wide rapid communication and response forum for frontline personnel, managers, leaders, and senior executives to share safety concerns, learn the status of operations, assign ownership for resolution, develop plans, and ensure common understanding of priorities.
•	Collaborate with senior leadership around all aspects of PSO, safety consulting and Senior Care business development, including budgeting, staffing, competitor analysis, and strategy development.
•	Oversee the monitoring of client satisfaction, staff performance, contract compliance, client utilization of services and quality control of client deliverables.
•	Oversee the monitoring of client onboarding and access activities.
•	Set expectations on how internal team members will engage clients and perform contract deliverables.
•	Serve as a high-level advisor to hospital leadership and build/maintain executive relationships.
•	Lead service recovery efforts when necessary.
•	Collaborate with support teams (e.g., sales, marketing, and IT) to create and implement client support strategies.
•	Provide leadership and coaching to team members working on projects and deliverables, as assigned by functional teams.

Additional Responsibilities:

Other duties, as assigned.

Accountability Metric(s):

•	Compile defined metrics and submit required recurring reports to business leaders/ management.
•	When required, responsible for coaching the project leader to manage to the budget & schedule of each active project.