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Service Manager

Key Facts

Remote From: 
Full time
English

Roles & Responsibilities

  • Experience in service management or customer operations, preferably in a remote environment
  • Advanced spoken English for business conversations
  • Strong leadership and cross-functional coordination skills
  • Ability to manage priorities and communicate effectively with stakeholders

Requirements:

  • Oversee service delivery and customer support operations to ensure quality and timely responses
  • Lead and mentor a remote team and coordinate with product, engineering, and sales teams
  • Monitor KPIs, SLAs, and customer satisfaction; prepare regular performance reports
  • Identify and implement process improvements to enhance efficiency and the customer experience

Job description

Service Manager

100% Remoto

Inglês avançado para conversação

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