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Service Process Analyst

Key Facts

Remote From: 
Full time
English

Other Skills

  • Collaboration
  • Teamwork
  • Persistence
  • Physical Flexibility
  • Curiosity
  • Brainstorming
  • Innovation

Roles & Responsibilities

  • Bachelor's degree in Business, Information Systems, or a related field
  • Experience analyzing and improving service delivery processes
  • Strong analytical, problem-solving, and data-driven decision-making skills
  • Excellent communication and collaboration skills to work across cross-functional teams

Requirements:

  • Analyze current service processes and identify opportunities for efficiency, quality, and user experience improvements
  • Map and document future state processes and requirements for identity-centric security solutions
  • Partner with stakeholders across departments to implement process changes and monitor outcomes
  • Develop and track metrics to measure process performance and drive continuous improvement

Job description

Join us at Entrust  

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. 

   

Get to Know Us  

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. 

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:  

  • Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.  

  • Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.  

  • Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.  

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.  

 

Ready to Make an Impact?  

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.  

   

Apply today!  

 

For more information, visit www.entrust.com.  Follow us on, LinkedIn, Facebook, Instagram, and YouTube

Compensation Range:


The anticipated starting base pay for this position is: $78,623-$115,314 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Marcina Stewart

Marcina.Stewart@entrust.com

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