Associate Vice President Coding Customer Advocacy Remote

AVP, Coding Customer Advocacy

Location: Remote

 About  IKS Health  www.ikshealth.com

We are committed to the core principles that have driven our success to date. Our highly trained staff,supported by industry-leading technology, deliver cost-effective solutions that enhance the clinical and financial performance of the healthcare organizations we serve. Technologies will come and go,processes and regulations will evolve, but in the end, service is delivered by people. Every day brings you new opportunities to stretch your coding skills, share your expertise, and promote higher quality documentation, all in support of better patient care.

Position Summary:

The AVP, Coding Customer Advocacy, serves as the developer of new business for our current coding clients and prospects for the Clinical Support Solutions team.

 The AVP, Coding Customer Advocacy, also provides consultative support and education to the sales team.

 They are responsible for developing:

Strong relationships with clients.

Providing industry knowledge during the sales process, discovery, proposal preparation; and ensuring a smooth transition from the inception of the project.

Demonstrate IKS Health’s commitment to excellence in serving the client by

Nurturing client relationships, 

Helping mitigate risk while driving client satisfaction.

 The AVP, Coding Customer Advocacy, works closely with the  Sales team, coding operations leadership, coding quality leadership,  and other business units, as needed.

Essential Job Responsibilities:

Provide HIM knowledge in a consultative manner to assist sales in the details of a coding and audit sale.

 Perform detailed discovery to identify the needs of the client. 

Create customized proposals that can be realistically implemented and executed by the operations and quality teams.

Identify sales targets and work with the sales team to close deals.

Understand tools, success stories, outcomes, and products that will assist our clients and have the ability to communicate with clients at all levels.

 Provide presentations to clients, as needed. 

PerformCoding Operational Assessment, as needed, to provide a lead-in for sales opportunities. Create high level and detailed written reports and effectively communicate findings, recommendations, and next steps at all leadership levels.

Work with discovery information to assess volume/workload for client site. Work with Operations

team to provide seamless coverage and the correct skill set, based on the initial and ongoing needs of the client.

 Provide smooth transition of client relationship and project implementation to

operations and quality team via Kick-Off Call.

 Ensure the client feels supported during the transition.

Ensure initial client contact with the Clinical Support Solutions team forms a positive relationship and initial client implementation exceeds expectations of the client.

Establish and grow relationships of assigned clients to contribute to maintaining client loyalty for continued service and growth.

Voice client needs, requests, and suggestions to the Clinical Support Solutions team. Work

collaboratively toward continuous improvement for IKS Health in a positive, friendly manner.

Eudation:

Associate Degree in HIM, RHIA, 

Bachelor’s Degree in HIM. RHIT, 

CCS, or other coding credentials.

Job Qualifications:

Minimum 10 years’ experience in HIM management/leadership,

Including experience in the HIM field with a concentration on coding and management. 

Preferred experience in HIM/Revenue Cycle consulting.

Knowledge of the coding area within an HIM department:

Workflow within the coding area.

Coding metrics.

Hospital revenue cycle. 

Strong strategic planning and project management skills.

 Strong working knowledge of HIM systems with diverse experience on multiple EMRs. 

Impeccable oral and written communications skills that demonstrate active listening, usage of open-ended questions and effective collaboration.

 Strong analytical and critical thinking skills.

 Strong collaborator and initiative-taker.

Passion for helping others and collaborating with a team.

Why Work for IKS Health:

We offer competitive benefits such as:

Competitive salary

PTO not including Paid holidays. 

Full benefit package including Medical, Dental, Vision, short- and long-term disability and voluntary life

insurance plan.

401(k)

Growth Opportunity 

We have a wide array of customers providing our employees with the opportunity to work in different environments and specialty areas- so every day is something new and exciting. The best thing- you can do this from the comfort of your own home!.

Compensation and Benefits: The base salary range for this position is $140,000k - $190,000k Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare, 401 (k), and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.