Sr. Transportation Adjuster

About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a Commercial Auto Claims Examiner to manage litigated and non-litigated commercial auto claims, including Auto Physical Damage (APD), cargo, and liability exposures. This role is responsible for investigating, evaluating, negotiating, and resolving claims while ensuring timely, compliant, and customer-focused outcomes.

The Claims Examiner will manage a diverse national caseload involving commercial auto and trucking related exposures across multiple jurisdictions throughout the United States. This position is ideal for an experienced claims professional who thrives in a fast paced environment, is comfortable handling complex claims, and can independently manage files from assignment through resolution.

Responsibilities

• Manage a caseload of commercial auto claims, including APD, cargo, liability, litigated, and non-litigated exposures
• Investigate, evaluate, negotiate, and settle claims in accordance with company guidelines and regulatory requirements
• Review coverage, assess liability, and determine appropriate claim resolution strategies
• Manage claims from initial assignment through final settlement and closure
• Maintain accurate and timely documentation within the claims management system
• Communicate professionally with insureds, claimants, attorneys, vendors, and internal stakeholders
• Coordinate with defense counsel and assist with litigation management activities as needed
• Ensure compliance with applicable state regulations and company policies
• Support successful claim outcomes through effective negotiation and problem solving
• Mentor less experienced team members and assist with claims handling guidance when appropriate
• Participate in mandatory onsite training at the Oak Ridge, Tennessee headquarters during onboarding
• Perform additional duties and projects as assigned

Requirements

• 5+ years of experience handling Heavy Commercial Auto or Bodily Injury claims required
• Experience handling APD and Cargo claims beneficial
• Exposure to litigated claims required
• Carrier experience highly beneficial; TPA experience also accepted
• Strong understanding of commercial auto and trucking insurance principles
• Strong analytical, organizational, and problem-solving skills
• Ability to manage a high-volume caseload in a fast paced environment
• Strong verbal and written communication skills
• Strong negotiation and interpersonal skills
• Strong attention to detail and ability to prioritize competing responsibilities
• Typing speed of 65+ WPM required
• Proficiency with computer systems and ability to learn new software quickly
• Strong work ethic and time management skills
• Ability to build and maintain positive relationships with clients and claimants

Education and Licenses

• High school diploma or equivalent required
• Active adjuster license required
• Florida and/or Texas adjuster licenses required unless candidate holds an active California adjuster license
• Multi-jurisdictional licensing beneficial
• Additional education or industry certifications beneficial

#LI-Remote

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.