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Bilingual Outbound Call Center Representative

Life Line Screening

Key Facts

Remote From: 
United States
Full time
English, Spanish

Other Skills

  • •
    Telephone Skills
  • •
    Computer Literacy
  • •
    Goal-Oriented
  • •
    Compassion
  • •
    Professionalism
  • •
    Communication
  • •
    Adaptability
  • •
    Active Listening
  • •
    Time Management
  • •
    Customer Service
  • •
    Detail Oriented
  • •
    Self-Motivation

Roles & Responsibilities

  • Bilingual (English and Spanish)
  • Strong phone presence with exceptional consultative communication skills
  • High School Diploma or GED required (some college preferred)
  • Ability to pass a pre-employment drug screen and criminal background check

Requirements:

  • Place 100-150 outbound calls per shift to remind patients to return their screening kits
  • Educate callers on the benefits of early detection and preventive health screenings
  • Identify and assist with barriers preventing patients from returning their kits
  • De-escalate concerns and maintain a positive customer experience using a consultative approach

Job description

Bilingual Remote Outbound Call Center Representative
Life Line Screening | Full-Time | Fully Remote

We are looking to add to our bilingual (English/Spanish) call center team! Come be part of a growing, mission-driven healthcare company where your work truly makes a difference. At Life Line Screening, you’ll help individuals take control of their health through preventive screenings — all while working from the comfort of your home.
We offer stable full-time schedules, competitive pay with incentives, comprehensive benefits, and long-term career growth in a supportive, performance-driven environment.
Compensation & Benefits
  • Hourly pay: $15/hour + bonus incentives
  • Paid Time Off & Paid Holidays
  • Medical, Dental, Vision Insurance
  • Health Savings Account (HSA)
  • 401(k) with Employer Match
  • Professional Development Opportunities
  • Referral Bonus Program
  • Courtesy preventive health screenings for you and eligible family/friends
  • All equipment provided (computer, monitor, phone, headset, etc.)
  • Paid virtual training

Schedule Options
Choose the shift that works best for you:
  • 9:00 AM – 5:30 PM EST
  • 12:30 PM – 9:00 PM EST
(8.5-hour shifts between 9:00 AM – 9:00 PM EST)
What We’re Looking For
Please review carefully — candidates must meet all requirements to be considered.
  • Bilingual (English and Spanish)
  • Desire to work in a fast-paced outbound call center environment
  • Strong phone presence with exceptional consultative communication skills
  • Proven job stability (no job-hopping)
  • Ability to effectively de-escalate conversations
  • Competitive mindset with a passion for meeting and exceeding goals
  • High School Diploma or GED required (some college preferred)
  • Ability to pass a pre-employment drug screen and criminal background check
 
About the Role
As a Remote Outbound Representative, you’ll use a compassionate, consultative approach to educate patients about the importance of preventive health screenings. Your conversations directly support early detection and improved quality of life.
This role is ideal for individuals who thrive in a fast-paced, goal-oriented call center environment and are motivated by performance and purpose.
What You’ll Do
  • Place 100–150 outbound calls per shift to remind patients to return their screening kits
  • Educate callers on the benefits of early detection, including prevention of colon disease and colon cancer
  • Identify and assist with any barriers preventing patients from returning their kits
  • Use a consultative approach to provide clear, accurate information and encourage successful kit returns
  • Professionally de-escalate concerns and maintain a positive customer experience
Work-From-Home Requirements
  • Minimum internet speed: 50 Mbps download 10 Mbps upload
  • Designated, quiet workspace free from distractions
  • Ability to work independently and remain focused during scheduled shifts
Life Line Screening is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

 

Life Line Screening is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status, or other characteristics protected by law. Life Line Screening will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background check and drug screen.

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