Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Care Coordination Care Management Care Planning Workflow Technology Evidence-Based Practice Common Assessment Framework Person-Centered Therapy Integrated Care Care Management Cross-Functional Collaboration +5 more

Other Skills

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Team Leadership
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Quality Assurance
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Communication
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Teamwork
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Organizational Skills
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Problem Solving

Roles & Responsibilities

Bachelor’s degree or RN licensure with 5 years of experience providing care management, case management, or care coordination to individuals with intellectual/developmental disabilities (I/DD) or traumatic brain injury (TBI); OR Master’s degree in a human services field or RN licensure with 3 years of such experience.
Valid driver's license and residence in Trillium’s Southern Region (Bladen, Brunswick, Columbus, Hoke, Lee, Moore, New Hanover, Robeson, or Scotland) with ability to travel within the catchment.
Preferred: two or more years of experience supervising a team.

Requirements:

Provide direct supervision and oversight for an assigned localized, multidisciplinary team supporting members with I/DD or TBI.
Ensure staff utilize Trillium Connections workflows to complete comprehensive assessments and care plans as needs change.
Establish a team-based, person-centered approach to coordination of care addressing physical health, behavioral health, and social determinants of health in accordance with NCQA procedures.
Monitor and facilitate multidisciplinary collaboration (member, caretaker/legal guardian, PCP, behavioral health and IDD providers, specialists, nutritionists, pharmacy, etc.) to meet members’ needs.

Trillium Health Resources

Insurance

About Trillium Health Resources

Trillium Health Resources manages specialty behavioral health care for eastern North Carolinians across 28 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission. We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time. By joining Trillium, you are doing more than going to work…you are transforming lives. We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life. Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.

Company type: SME

Industry: Insurance

Founded: 2018

Company size: 501 - 1000

Website LinkedIn See all jobs →

Job description

Pay Plan Title: Supervisor I

Working Title: District Supervisor, Innovations Waiver – Medicaid & State

Cost Center: 8600/Provider Based Care Management

FLSA Status: Exempt

Posting Salary Range: $62,222 - $83,221

Office Location: Remote within Trillium’s Southern Region (See requirements section for included counties)

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

A collaborative, mission-driven work environment
Competitive benefits and work-from-home options for most positions
Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for an Innovations Waiver District Supervisor to join our Care Management team. This position’s primary responsibilities include overseeing a team of professionals who provide localized support within a managed care environment to members who receive Innovations Waiver funding and who have Intellectual or Developmental Disabilities or Traumatic Brain Injury. The District Supervisor ensures staff implement industry standard, evidence-based and best practices to support members using the Trillium Connections Care Management platform. They provide oversight to ensure members receive whole-person care that focuses on all members’ needs including physical health, behavioral health, and social determinants of health/unmet health resource needs that help to establish positive outcomes for members.

On a typical day, you might:

Provide direct supervision and oversight for assigned team of localized, multi-disciplinary team supporting members with intellectual/developmental/TBI disabilities.
Ensure staff utilize workflows as required in Trillium Connections to complete Care Management comprehensive assessment and care plans for members as care needs change.
Establish a team based, person-centered approach to coordination of care to be implemented by all team members that effectively manages a member’s physical health, behavioral health, and social determinant of health needs using established workflows and processes effectively and efficiently and in accordance with NCQA procedures.
Monitor teams to help ensure integration of care through the establishment of a multi-disciplinary team (e.g. member, caretaker/legal guardian, PCP, behavioral health and IDD providers, specialists, nutritionists, pharmacy, etc.) to meet the member’s needs.
Be familiar with evidence-based and best practices for members and translate that knowledge into specific processes, procedures, and workflows for staff to identify and facilitate effective and efficient coordination and management of care for members.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

Typical working hours: 8:30 am – 5:00 pm
Work-from-home options available for most positions
Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies

Qualifications

Required:

Bachelor’s degree or licensure as an RN, and five (5) years of experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI; OR
Master’s degree in a human services field or licensure as an RN, and three (3) years of experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI.
Must have a valid driver’s license.
Must reside within Trillium’s Southern Region which includes the following counties: Bladen, Brunswick, Columbus, Hoke, Lee, Moore, New Hanover, Robeson, or Scotland.
Must be able to travel within catchment as required.

Preferred:

Work experience focused on working with Innovations Waiver
A minimum of two (2) years of experience supervising a team

Deadline for Application: May 22, 2026 at 11:59 PM

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

Employer name, dates of service (month/year), average hours worked per week, and essential job duties
Education details (degree type, date awarded, institution, field of study)
Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth

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